I recently purchased a new palisade. Overall, the experience was average. The sales team was friendly. However, once you get past the initial meet and test drive the entire experience is just the standard auto sales script. For example, your trade is garbage for all of 'the reasons' and their slogan of 'we're dealing' isn't practiced. A sales manager refused to negotiate and instead said "palisades sell themselves'. I could have walked away but I was a crunch and instead accepted that response. In hindsight, that was an error. I understand they're in sales and their objective is to maximize profit but it was very apparent throughout the process. They also push all of the 'extra protection' once you've decided to move forward with all of the standard 'I don't get anything from selling you these extras, I'm on salary" bologna. It's just an average car buying experience. Overall the experience was 'meh' and I'm left wondering if I shouldn't have looked elsewhere for the palisade.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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