When I purchased my Genesis GV80 I was promised that whenever it needed a service they would deliver a loan car to me and collect it when the service of mine is completed. When I booked my first service they said they don’t have any loan cars available.
When I checked my car in for service they told me I would need to wait for one hour and 45 minutes if I wanted the car to be washed. After two hours and 21 service was done but they hadn’t washed it. I couldn’t wait any longer so I had to leave with the car unwashed. No offer of any compensation whatsoever!
The car is amazing but the after sales service is quite the opposite.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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When I checked my car in for service they told me I would need to wait for one hour and 45 minutes if I wanted the car to be washed. After two hours and 21 service was done but they hadn’t washed it. I couldn’t wait any longer so I had to leave with the car unwashed. No offer of any compensation whatsoever!
The car is amazing but the after sales service is quite the opposite.