Took my car there for a specific installation service. There was nothing wrong with my car. What was supposed to take 2 hours took 5 days because suddenly they could not get my car to start. Picked my car up paying far more than I expected for them to "fix" their own mistake (whatever it was). As I drove off the lot I noticed my gas gauge was no longer working and my wipers no longer worked! A few weeks later my car wouldn't start. It cranked but wouldn't turn over. Until this place got hold of my car, I had never had an issue starting it. In fact, I never had ANY issues with it! Car had a brand new battery too. Had to pay to tow it back to this shop. They had my car for 6 weeks. They finally diagnosed it as a computer module issue that they were too busy and behind to deal with and that they would need me to take care of it! So I do some research and find a a company that repairs ECM'S and I mailed it in to them for repair at a cost of $399. But the company ran a diagnostic on it and mailed it back saying there was nothing wrong with it! In the end this place was unable to figure out the problem but still charged me $300 labor (which they made it sound like it was a kind gesture on their part due to the loss they were absorbing. What about my loss?!!) and there I am with a car that doesn't start that they now needed off their premises. With little other options, I found a company that buys cars for the scrap metal and comes and tows away your car for free. I got less than $200 for my car which didn't even cover the labor I was charged! Not to mention the cost related to the ECM they wrongly diagnosed and needed me to take care of on my own! This was the ultimate worst case scenario. They seem like nice enough guys. But this was unacceptable and displayed incompetence, unprofessionalism, little regard for customer satisfaction, and shady business practices.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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