I had an appointment to get new wipers for my Mercedes. They had to order them. Instead of me having to take off of work again they came to my work the very next morning with the blades and installed them for me!!!
Much appreciated and Blown Away!!
Thank you Rays for meeting my needs and for delivering exemplary customer service!!
Roy said he likes the customer service, communication and the way they do things. They let him know what's going on and are honest people.
Recommandé
LV
Luis V.
Arrington, TN
Mercedes-Benz C300
05/12/2025
Vérifié Client
Catégorie : Service
Luis said got there, didn't have a ride. He made it work so they could work on the vehicle sooner than later, so he could get out of there, and he had a good conversation with the guy at the front.
Had a transmission issue occur with my 2015 VW GTI and the guys were very confident in their ability to take care if my car. They informed me that my master cylinder had “exploded”. I had asked them to take a photo or two of the part so that i can familiarize myself with these issues and was also just curious on how it “exploded”. Was then told upon breaking down the car that a line leading to the master cylinder had snapped. So they modified the line with a new clip and that fixed the issue. I essentially paid them $1,000+ for them to fix a clip on a hose. Now I’m not upset and will more than likely bring my gti back to this shop as they had my car in and out within about 2 days. I’m also not sure if they had dropped my transmission to check my clutch or not. These are all questions i should have asked myself as well but I was ignorant and did not ask them. Needless to say my car is back on the road and driving so I am extremely grateful for their time and experience but would have liked for them to elaborate a little more on the situation. Other than that the guys were great and professional and i would recommend them to any European car owners as that’s what they specialize in.
These guys are amazing, kind, and respectful plus they rock at what they do. They got my car back up and running in sufficient timing. I'm very appreciative. Thank yall so much!
NT
Nathaniel T.
Readyville, TN
Toyota MR2
04/25/2025
Vérifié Client
10
In and out, work accomplished
I've had multiple cars trusted to Rays imports. My bmwM3, my Dodge Diesel, JDM right hand drive, even my race car that they helped build to win a season championship. Send it, they can do it.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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