My Google review…
If I could give them no stars, I would they’re scamming! I got a call saying they could not complete my alignment because my lower control arms upper control arms (front and back) and inner and outer tie rods are all bad I said that’s funny because I’m a mechanic and I personally replaced everything myself so I know they’re good (only reason why I came here is because I don’t have an alignment machine) I had the receipts for all the parts so I go up there only to get told “oh well your rack and pinion is leaking from the seal” never said anything until they seen I knew what I was talking about so that’s why they couldn’t do it lol this shop is full of rookie’s, they struggled to even get my car on the hoist I watched it off of their own camera smh I only went to pioneer because of the Groupon deal went down the street to Midas and they had me out in 1hr with alignment complete crazy I had to pay $45 to them, I would never come here again for an alignment I will be notifying Groupon about your scamming! (Don’t comment and say I’m lying like you do to these others comments because again I replaced everything that needed to be replaced so you guys couldn’t say that because I read the reviews and I thought because I’m a mechanic I could easily say I replaced everything personally and they wouldn’t pull that but they’re just a rip off!) Go to Midas down the street! Pioneer auto should be ashamed, you guys are a major reason why good mechanics get looked at sideways because scammers like this shop horrible!!!

Abe T., Manger de Pioneer Auto Care LLC. a répondu le 05/24/2026 05:42 AM

We appreciate you taking the time to share your experience, and it sounds like it was quite the saga. We certainly don't want to be in the business of causing frustration instead of fixing cars, so hearing that you felt scammed is concerning. It’s great to know you're a mechanic and that you handled those replacements yourself! It seems we might have lost the plot somewhere along the way in assessing your vehicle, which isn't our usual practice. We're all about getting things right the first time, not leaving any mechanic’s handbook chapters unread, especially when it comes to alignment. It's unfortunate to hear that your experience didn't meet expectations, especially given your automotive know-how. We appreciate you giving us the chance, even if it didn't quite hit the mark this time. Your feedback is important, and we will look into the points you raised to ensure they are addressed appropriately. We aim to offer better service for everyone who comes through our doors, mechanics and non-mechanics alike.

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(734)341-5665

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Thank you for your awesome review! 🚗✨ We're thrilled to be your one-stop shop for all things automotive. Whether it's a tune-up or a new paint job, we've got you covered! Come back anytime for more car care and good vibes! #OneStopShop #PioneerAutoCare

Pioneer Auto Care LLC.

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