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Phil Long Hyundai of Chapel Hills

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(2 119 Avis)
55

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
141
Total des ReScores
4,6
Moyenne de ReScore
55
Score NPS ®

Détails de l'entreprise

À propos

Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(719) 867-6652

Heures d'ouverture

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Heure des montagnes (É.-U. et Canada)
1540 Auto Mall Loop Colorado Springs, CO 80920
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(2 119 Avis)

EL
gravatar
Erica L.
Monument, CO
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2022
client vérifiéVérifié Client
8
Catégorie : Service
Pleased with the follow up
I appreciate the effort made to resolve the issues.

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/04/2022
Type de service : Maintenance
3
Catégorie : Service
Just too busy
I scheduled an appt for a specific issue that I had to wait 3 weeks for. When it was time for the service, the staff said everything looked good and there was no need for additional maintenance. A couple hours after driving away the same alert came on and when I called to get assistance…I was required to get scheduled another 3 weeks away. My husband and I have loved our Hyundai vehicles and we have been extremely loyal but with the increased vehicle issues, lack of availability and minimal effort to help us out from senior staff members, we are ready to move on.
DAVID E., Service Manager de Phil Long Hyundai of Chapel Hills a répondu le 04/05/2022 04:00 PM

Erica thank you for taking the time to fill out the survey.  I will be reaching out to you for more information to assist you in resolving the issues you are having.

David Ewing
Service Director
719-867-6652
dewing@phillong.com
KATHY E., Customer Relations Manager de Phil Long Hyundai of Chapel Hills a répondu le 04/11/2022 11:16 AM

Hi Erica
  Thank you for taking the time to fill out a second survey when your 2013 Sonata was into our service department.  We appreciate the 5 stars.  If I can ever be of any help please give me a call.  Have a nice afternoon!

Kathy Ewing
Customer Relations Manager
719-867-6664
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.