brought my 14’ Explorer in for a bad water pump and engine problems. It had a warranty on the engine that I purchased from them. They told me that I need to replace the engine and that they were 99% sure the insurance would cover it. A month later I find out they are not covering the engine. Now I can’t get anyone to take my phone call to resolve this. I’m walking over an hour one way to work. Not a great way to do business.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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