business image

Peacock Hyundai of Brunswick

Score moyen
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(160 Avis)
-100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
3
Total des ReScores
3,7
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

À propos

The new Peacock Hyundai of Brunswick offers the highest quality repair and maintenance for your vehicle. The new Peacock Hyundai of Brunswick offers the highest quality repair and maintenance for your vehicle.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(912) 261-9600

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
5400 Altama Avenue Brunswick, GA 31525
Peacock Hyundai of Brunswick's Avis
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(160 Avis)

SB
gravatar
Stephanie B.
Ludowici, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/17/2024
0
Catégorie : Service
Avoid this place at all costs
We dropped off the car on December 21, 2023, understanding that the service department wouldn’t address the issues immediately. Though they couldn't schedule us until the end of January, they offered to squeeze us in earlier if we could drop it off sooner. Finally, on February 1, 2024, we picked up the car. The experience was far from satisfactory. Multiple times, when we managed to reach our service advisor, she promised to call back later that day or the next, but we wouldn’t hear from her for at least a week, sometimes even three. Each time, we had to call for updates. When we finally retrieved the car, the windows and door were fixed, and they replaced a wastegate solenoid for the turbo issue. However, the major problem of squealing at startup remained unresolved. Despite providing detailed instructions to duplicate the issue, they failed to do so. The problem with the turbo also showed back up on the drive home. Even after our second visit on February 6, where I left an extensive note on the issues, they still couldn’t replicate them. They claimed to have only one technician for their entire workload. Over the subsequent weeks, our attempts to reach them were often met with silence. Finally, they managed to duplicate the squealing problem and suggested replacing the serpentine belt, but they couldn’t replicate the turbo issue. However, upon picking up the car on March 1, 2024, the turbo problem resurfaced during the drive home. It took over an hour and a half to reach the service advisor, who couldn’t confirm if the car was safe to drive. We were given the option to tow it back at our expense with the understanding it would be months before they got to it again. When we got the car home, we discovered damage to the underside due to improper lifting, the rear hatch inoperable and issues with the front passenger door not locking and unlocking properly. All of these are things they worked on. Despite our efforts since December, the problem remains unresolved. We strongly advise against dealing with Brunswick Hyundai, Chrysler, Dodge, Jeep, all under Step One Automotive Group. They’ll return your car in worse condition with no recourse.

DF
gravatar
David F.
Lake Wales, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/17/2019
Service Dept is terrible
Our Sante Fe broke down on I95 we were able to get to dealer. We were on vacation on our way to Virginia from Florida. The service department was unhelpful, rude and did nothing to help us. They told us it would be a week before they could get the part . They didn't offer us a loaner (the Santa Fe only had 10,000 miles and less than a year old) instead I had to pay over $700.00 at Enterprise to rent a vehicle. A week later we picked it up only to have the same thing happen 100 miles later. The vehicle requied a sensor and wiring harness which was not replaced.Phone calls not answered or returned Do not use this dealer!!!!!
Non recommandé

FF
gravatar
Faye F.
Patterson, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good service
Peacock Hyundai is very accessible and very friendly service center. The recall on my car was taken care of quickly and I was very pleased with the service.
Recommandé

PW
gravatar
Pearl W.
Brunswick, GA
2017 Hyundai Santa Fe S
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/10/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Salesman
Very helpful and advises me on what to do when I need service.
Recommandé

KR
gravatar
Kristen R.
Brunswick, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I love Hyundai of Brunswick!
The service is friendly and fast!!
Recommandé

LS
gravatar
Leslie S.
Brunswick, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Fast and friendly service
I had several recall “fixes” that I needed for my car. The service department folks were very courteous and friendly. They did a great job!
Recommandé

Client vérifié
Brunswick, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good work
Personal and professional
Recommandé

JR
gravatar
Jessica R.
Brunswick, GA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/01/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
2 thumbs up
Every went smoothly.
Recommandé

Client vérifié
Saint Simons Island, GA
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
no title
no review
Recommandé

JL
gravatar
Jeffery L.
Saint Simons Island, GA
2019 Hyundai Ioniq Hybr
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great First Experience with the Service Department
My first experience with the service department was nothing but positive. Making an appointment was easy. Met with a service representative as soon as I drove up. They took my car in, did what they had to do & got it back to me in under an hour.
Recommandé

SH
gravatar
Shawna H.
Townsend, GA
2016 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
I was greeted by Michelle, she handled my service appt. from beginning to end very professionally. She contacted me when my service was complete, and she is checking on an issue I have with the paint on the front / hood of my car that is bubbling/chipping. Michelle was attentive and easy to talk with, very pleasant.
Recommandé

Client vérifié
Woodbine, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Car service
My experience was great and excellent.
Recommandé

RC
gravatar
Rosalind C.
Brunswick, GA
2017 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Welcomeing
I had no problem easy schedule in and out within an hour
Recommandé

SD
gravatar
Scherazade D.
Kingsland, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The cleanliness and friendliness.
Great
Recommandé

DL
gravatar
Deborah L.
Saint Marys, GA
2014 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The Best Out of the Last 3 Owners
I bought my Santa Fe Sport from Carl Gregory. The dealership was bought my Auto Nation. Now it's owned by Peacock. I've had my vehicle serviced by all three owners. Peacock is by far the best ever experience. They were personable, kept me updated while I waited, efficient, and texted me later to make sure the vehicle was okay. I appreciate the better service after the sale.
Recommandé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.