My motor vehicle has been serviced for past 10 years.
If I didn't feel confident in my service, I wouldn't recommend Over The Edge Auto to another without hesitation.
Good to know Jim doesn't return the vehicle without it be thorough checked.
MA
Mark A.
Northford, CT
08/10/2022
10
Purchased a Chevy Truck
This truck was in pretty good shape. Tranmission had a slight shifting issue. Jim told me the trans was rebuilt last year was still under warranty by trans shop in New Haven. Trans shop repaired at no charge. I would highly recommend a purchase or repair at this shop.
BG
Brett G.
Orange, CT
06/02/2022
0
Awful
This guy always goes over estimate and he tries to charge you for things that you don't want to pay for. My car still doesn't run right.
RS
Robert S.
Orange, CT
01/26/2022
10
Outstanding customer service
I've been going to Over The Edge for the past three years and Jim has serviced my four vehicle and has always offered outstanding customer service and great pricing. he does only with the car needs and makes recommendations and calls me before he does anything additional. I recently brought my Mercedes and had him go through it bumper to bumper . He brought back to new condition. the car drives outstanding and I was very impressed with the attention to detail and time that he spent on the car. Over The Edge offers excellent customer service is very attentive to the customers and always conscious to your budget. I highly recommend them for any auto repair that you may need as I think he will find them to be an outstanding Garage. I recommend them highly and if anybody wants to reach to me personally they cab reach me at 203-668-4050 my name is Bob Sacco
JH
Jazmine H.
West Haven, CT
02/04/2021
Mechanics review
This auto shop is the best I couldn’t figure out what was wrong with my car took it to two places he took me right in and found the problem my car has been driving good ever since . I took my boyfriend 05 Acura to get fixed and he was definitely reasonable with the price this definitely hands down customer service is the best and fixed in timely matter
Recommandé
SP
STUART P.
Bethany, CT
02/04/2021
-ONE STOP-REPAIR
Jim, keeps his word knows what he is doing and has an experienced crew of MECHANICS that do it RIGHT the FIRST TIME
Recommandé
WH
William H.
Norton, MA
01/18/2021
Took my money and never delivered the car.
Back in October of 2020, I gave Jim Mank of Over the Edge Automotive a $500 deposit toward a vehicle, but he never delivered the vehicle. I would not recommend this man or this business to anyone.
Non recommandé
MD
Michael D.
Richmond, VA
12/06/2020
Excellent service...
Engaged with James in conversation at truck stop on his day off...Excellent service...found problem within 10 secs...kept it straight with repair...extremely knowledgeable...highly recommend for repairs...10 thumbs up...
Recommandé
RS
Ricky S.
Richmond, VA
12/06/2020
Knowledgeable, reasonable rates A 1 service
Jim was a genius with his knowledge of My truck! He pointed out the problem in seconds.. I highly recommend Jim and his shop to anyone in the area
Recommandé
GP
Giuseppe P.
Chico, CA
11/22/2020
This is a great shop
I really like these guys and they are very professional.
Recommandé
TP
Tom P.
Wallingford, CT
09/06/2020
Excellent knowledgeable work.
Staff has very friendly attitude, thorough service. Owner, Jim Manck, is the whole auto expert and troubleshooting is his game. Takes photos and shows you the problems. Estimates are honest and accurate. Very reliable, reasonable prices.
Recommandé
AA
Austin A.
Norwalk, CT
08/10/2020
My experience at this shop has been the exact opposite of everyone here
This shop fixed my jeep a few times, I believe they changed the oil pan which had become damaged and so far that seems fine. However, the past 2-3 times he "fixed" my jeep it completely destroyed it and my faith in his shop. For reference, I drive my cars maybe a dozen times a year.
1. I took it to him because my rear view mirror had fallen off the window, completely intact. When I got it back, the electronics in the mount were dangling from the now mounted rear view mirror and none of it worked, neither the compass nor the temperature. So I had to take it back to him.
2. I took it back to him. In addition, I noticed my turn signal didnt work. I had replaced this part myself before, it was easy (10 mins, 4 screws) and commonly fails but figured I would give him the business. He first replaced the relay, when I told him exactly what the issue was, and then after replacing the relay told me I need a new turn signal switch too. That was the only part I ever needed.
3. Well this is where it gets interesting. The reason he replaced the relay was because if he didn't use that relay, whenever he would put the hazards on it would pop a fuse. THIS IS A COMMON PROBLEM ON GOOGLE WITH THE PARTS HE USED. Instead of trying a new switch, he charged me for a relay. AND ALL THE LABOR.
4. And here's the cherry: NOTHING WORKS:
- Compass was not fixed, the plastic housing still isnt on the mirror. The compass now lights up but tells me I'm going in random directions
- MY TURN SIGNALS DON'T WORK AND HE SENT ME ON THE ROAD LIKE THIS. TO GET PULLED OVER OR WORSE
- When i applied my brake the reverse light would randomly come on, when I turned the brake lights would go off. It was such a disaster. I am sure if I took it to him he would tell me to replace the "old electrical system".
Solution: I was going to take it back to him, but thankfully I'm educated and have enough money to just START OVER and go buy the correct parts myself. I play with integrated circuits and processors for fun and have formal training as a computer scientist.
It took me 20 minutes from start to finish to replace the switch and the relay, both of which he had previously replaced, and sure enough after that my lights are street legal again.
I'll definitely be filing a complaint about this, his shop should have its license revoked for sending a car which previously had working tail lights back on the road with tail lights that don't work.
You're well advised to stay clear of this guy. I don't know what his problem is, maybe it's because of the color of my skin? No clue. Just I wish I never took my jeep to him.
Now I need to fix the compass, and then it will be back to what it was before he ever started working on it.
Non recommandé
SM
Sam M.
Bethany, CT
07/16/2019
Great shop!
Jim at Over The Edge Auto and Collision is very nice and honest. Jim has great prices and good customer service. All around great shop!
Recommandé
SM
Sam M.
Bethany, CT
07/16/2019
Great shop!
Jim at Over The Edge Auto and Collision is very nice and honest. Jim has great prices and good customer service. All around great shop!
Recommandé
MG
MARTHA G.
West Haven, CT
03/16/2019
HONEST HONEST HONEST
I FOUND JIM BY ACCIDENT IN JANUARY OF 2017. I FIND HIM EXTREMELY FAIR AND HONEST. EXTREMELY KNOWLEDGEABLE AND EFFICIENT. HIS EMPLOYEES ALSO, ARE VERY FRIENDLY AND POLITE. EACH TIME I HAD A PROBLEM OR CONCERN HE NOT ONLY TOOK CARE OF IT, BUT EXPLAINED JUST WHAT WAS HAPPENDING AND WHAT AND HOW HE WOULD DO TO CORRECT THE PROBLEM.
I DO NOT HESITATE TO RECOMMEND OVER THE EDGE TO ANYONE WHO PREFERS A HONEST, REPUTABLE DEALER (GREAT PERSON)
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
If I didn't feel confident in my service, I wouldn't recommend Over The Edge Auto to another without hesitation.
Good to know Jim doesn't return the vehicle without it be thorough checked.