0 star service. HIGHLY RECOMMEND TO ANYONE LOOKING FOR SERVICE TO STAY AWAY FROM THIS PLACE. I TOOK THE DAY OFF AND MADE AN APPOINTMENT AND WHEN I WENT TO MY APPOINTMENT THE LADY SAID THERE WOULD BE A $100 charge JUST TO LOOK AT THE CAR. NOONE TELLS YOU THAT WHEN YOU MAKE THE APPOINTMENT. She went back to talk to some so called general manager and he asks how can he help and make me happy. I said you already know the answer to that question. After some back and forth arguing I said whatever just fix the blower. About 1 hour later I get a phone call and they tell me to pickup the vehicle and they refused to work on it. So anyways long story short. There are plenty of other places to go where they value you as a customer. My lawyer will be contacting them as I took the day off to have this done
CF
Case F.
North Olmsted, OH
04/02/2017
Polite staff, questionable quality
Took a vehicle there for a knock/pop at front driver side area on. 2013 manual vehicle.. Instead they found/said I needed new front and back brakes. Agreed to do the back. Work was done. Got the vehicle back and the parking brake no longer worked/didn't feel like it was attached to anything when pulling on the handle. They came back saying I needed new calipers, they did nothing wrong, etc. A week ago they said the calipers were fine. I didn't need new calipers. End of the day they, unwillingly, they avoidingly admitted they knocked the codder pin off the parking brake handle when working on the brakes. So what could have been a simple fix was more than likely made much much worse and frustrations on both sides. Possibly stripping the splines on the calipers trying to work on it, so maybe now thanks to the wrong approach, I need new calipers?
I get it back, and now my front brakes are dragging. While I may have needed front brakes worked on, they were not dragging. Turns out they put 27 miles on the car for not even fixing or doing anything. Why? The original pop/noise persists and now another problem. Whoever took the console apart disconnected the USB and D.C. Accessory outlet taking the console apart for the parking brake handle. They failed to connect it back. Pieces are not lined up and snapped together around the shifter.
I'm now recalling why I never took my SRT back to this place. The hassle is not worth some 2001 barely running loaner PT Cruiser with giant advertisements all over it.
Corey is professional on the phone and staff are polite. But each visit seems to have the same outcome.
Final note - they left me an invoice saying not to use the parking brake for safety reasons. Bad calipers, could seize. Yet the car was parked with the parking brake on.
Thanks?
Non recommandé
JD
Jeanne D.
Olmsted, OH
10/07/2011
Vérifié Client
Great tires!
Thank you for selecting / recommending the tires that you put on my vehicle. I immediately appreciated a smoother AND quieter ride. Even though the road surface has been dry since the tires were mounted, it feels like the van has a better "grip" on the road (two days earlier had slide twice on wet road way). It's good to know too, that the windshield wiper blade will be staying on. Now if only it would rain, so I could test out the new tires and wiper blade!
Thank you Pat, Chris, Olmsted Auto Care
Recommandé
KK
Kathy K.
Columbia Sta, OH
09/30/2011
Vérifié Client
My Repair Experience
I have been to this repair facility many times and am always impressed. Their professionalism and customer service in unmatched in the industry. The technician that worked on my car exceeded all my expectations and I feel confident that I can drive my car anywhere without a problem. He is wonderful. I highly recommend Olmsted Auto Care to everyone that drives a car or truck. You won't be sorry.
Recommandé
TB
Tom B.
Olmsted, OH
09/22/2011
Vérifié Client
thomas brabenec
great work
Recommandé
DG
Deb G.
North Olmsted, OH
09/07/2011
Vérifié Client
Great car care and customer service
The team at Olmsted Auto Care takes great car of my car and of me. They are honest and reliable and I recommend them to everyone I know!
Recommandé
JT
June T.
Westlake, OH
09/06/2011
Vérifié Client
JUNE from Westlake
Fast service, questions answered, courteous and professional. I appreciated your responsed while I was under time constraints. Job completed as promised. Thank you!
Recommandé
DN
David N.
Olmsted, OH
08/26/2011
Vérifié Client
auto repair
everything was done well
Recommandé
PR
Pam R.
Bay Village, OH
08/09/2011
Vérifié Client
Olmstead Auto Totally Excellent
Suberb service and friendly atmosphere - TOTALLY EXCELLENT
5 star
Recommandé
CS
Celeste S.
Olmsted, OH
08/03/2011
Vérifié Client
Caring and Trustworthy
Once again OAC has gone above and beyond. Even though I approved a repair, they were honest in accessing it was not needed, and giving alternatives, and even did my echeck for me while car was in shop! Buy these Boys a Drink!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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