Old Town Auto Care is your source for a dealer alternative. We service Pleasanton, CA and surrounding cities in the Bay Area, including Dublin, Livermore, San Ramon, Danville, and Castro Valley. Old Town Auto Care is your source for a dealer alternative. We service Pleasanton, CA and surrounding cities in the Bay Area, including Dublin, Livermore, San Ramon, Danville, and Castro Valley.
In October, we paid a $1,600 deposit to have a rear differential replaced, followed by a final payment of $2,804.12 on November 25th. When we picked up the vehicle last week February 11, 2026 (yes they held our vehicle for months), it was still making the exact same noise as the day it was dropped off. We immediately did a ride-along with their own mechanic, who confirmed the issue was still present. Because they were entirely unable to fix the vehicle despite being paid in full, their mechanic explicitly stated that if we took it to another shop, Old Town Auto Care would refund the cost of the repair.
We took the vehicle to a second, competent shop. They completely repaired it and confirmed that the rear differential did indeed need replacement, which was the exact work Old Town Auto Care charged us over $4,400 for but utterly failed to perform.
We returned to Old Town Auto Care with undeniable proof: the new invoice, the actual old part, and a letter from the second shop. Despite their blatant failure to do the job and their own mechanic's verbal promise, management is now outright refusing to issue the promised partial refund of $1,900.
They will take your money, fail to fix your car, and then refuse to make it right even when presented with hard evidence of their incompetence. Do yourself a favor and avoid Old Town Auto Care at all costs.