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O'brien Genesis Of Fort Myers

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(43 Avis)
-100
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5Évaluation globale 2,3/5
3
Total des ReScores
4,7
Moyenne de ReScore
-100
Score NPS ®

Détails de l'entreprise

Contact
(239) 277-1222
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
2850 Colonial Blvd. Fort Myers, FL 33966
O'brien Genesis Of Fort Myers' Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(43 Avis)

SR
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Steven R.
Holmen, WI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/06/2022
0
Catégorie : Sales
Absolutely no return response in a week. Terrible. Stay away
I inquired about a BMW on Autotrader. Received an auto reply from sales dept and waited for a response. Then received an auto reply from the General Manager. Both sales and general manager relaying they would be in touch soon. ?. I even responded asking to get a response ASAP. NOTHING in a week. Arrogant and terrible dealer. STAY AWAY. PERIOD.

JF
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Joanne F.
Sanibel, FL
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/18/2021
So much trouble to schedule Genesis service
I am a snowbird. I purchased my Genesis G70 up north and have had it serviced @ OBrien. I cannot believe how difficult it is to do this. I have called and been told the only person who can schedule is not in. I have called and gotten no answer. Finally, I got through, talked to a very pleasant young man who scheduled me for service today. I asked if concierge service was possible since I live in Sanibel. After checking with his superior, I was told “yes”. It was scheduled for today at 9:00 AM. No one showed up to pick up the car or called to say they weren’t able to do it today. I waited all day and finally called about 5:00PM. The phone rang & rang without being answered. Since the car has to be driven 1500 miles back in the next few weeks, I guess I’ll try again tomorrow. If not, I guess I’ll have to call a dealer in Naples.
I love my Genesis but if it’s that difficult to schedule service, I’ll have to change brands.
Non recommandé

CO
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Charles O.
Fort Myers, FL
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/21/2020
client vérifiéVérifié Client
Catégorie : Sales
already answered
done
Non recommandé

PG
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Patricia G.
Cape Coral, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2020
client vérifiéVérifié Client
Catégorie : Sales
Your sales and service people.
Sam Veloz was a terrific Sales. He clearly outlined the benefits, took his time with me. I cannot complain.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 08/08/2020 04:19 AM

Gary Meyer
Service Manager
239-277-1222 ext 130
Gary M. de O'brien Genesis Of Fort Myers a répondu le 08/08/2020 04:20 AM

Patricia,
thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

JP
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John P.
Fort Myers, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2020
client vérifiéVérifié Client
Catégorie : Sales
review
helpful
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 06/22/2020 05:24 AM

John,
thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

KA
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Kevin A.
Cape Coral, FL
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/12/2020
client vérifiéVérifié Client
Catégorie : Sales
Pretty good
Sales personnel were friendly and fair, facility was clean, overall experience was good.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 06/12/2020 02:10 PM

Thank you for taking the time to complete our survey.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

CK
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Cheryl K.
Saint James City, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2020
client vérifiéVérifié Client
Catégorie : Sales
No pressure?
I appreciate the tactful approach that Carlos Ramirez used to display the G70. Although, the car sells itself with the highly rated safety, technology, and quality ratings.I had a wonderful buying experience.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 05/28/2020 04:19 AM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

CG
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Chanille G.
Estero, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2020
client vérifiéVérifié Client
Catégorie : Sales
Easy and Enjoyable
I have never experienced a quicker and enjoyable car buying experience. I walked in knowing exactly what I wanted and they delivered 100%.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 03/21/2020 04:35 AM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

AL
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Angela L.
Estero, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/27/2020
Phenomenal Service
I would like to thank Mr. Gary Meyers for taking the time to address my issues regarding my 2015 Hyundai Elantra. His service team techs Ernesto Gomez and Jason kept me well informed and up to date as to the issues I was having. Mr. Gary Meyers stayed on top of things. He gave me a rental car until my car was fixed properly and had his service team member, Jason drivevmy personal car to me for the vehicle swap. I rarely get a day off so I was thrilled they took very good care of me. Thank you so much! I would recommend Hyundai O'Brien to everyone.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 02/28/2020 04:54 AM

Thank you for taking the time to provide a review, we appreciate your responses.  We look forward to working for you in the future.


Gary Meyer
Service Manager
239-277-1222 ext 130

MS
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Michele S.
Fort Myers, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2020
client vérifiéVérifié Client
Catégorie : Sales
Great people there
Danny my salesman was a joy to work with. For such a young man he goes above and beyond for u. Can’t say enough about Aidan at the front desk. Also Cameron in finance so pleasant to work with. Great service
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 02/27/2020 04:07 AM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

AS
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Albert S.
Fort Myers, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/01/2020
client vérifiéVérifié Client
Catégorie : Sales
Nice place to buy a car
4th car we’ve bought or leased from Obrien in the last 12 years.
In all those interactions, we have ,overall, enjoyed the sales experience , had excellent service after the purchase.
The experience of purchasing a car is not one we relish. I liken in to getting a tooth pulled with no anesthesia! . At Obrien, it is a painless as possible. !!
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 02/01/2020 06:32 AM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.  

Gary Meyer
Service Manager
239-277-1222 ext 130

WR
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William R.
Fort Myers, FL
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2020
client vérifiéVérifié Client
Catégorie : Sales
Purchased many vehicles from this dealership
M y concerns have been addressed satisfactorily
Recommandé

Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/22/2020
Catégorie : Sales
No Comment
No Comment
Non recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 01/22/2020 05:01 PM

Thank you for taking the time to provide a review.  We are very sorry to hear about your unsatisfactory sales experience.  Sales manager will be reaching out to you in the next couple days to follow up.

Gary Meyer
Service Manager
239-277-1222 ext 130

KP
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Kenneth P.
Fort Myers, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2020
client vérifiéVérifié Client
Catégorie : Sales
Staff
Staff
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 01/06/2020 03:09 PM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

RO
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Robert O.
Cape Coral, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2019
client vérifiéVérifié Client
Catégorie : Sales
Genesis brand - Quality product and Service
The G80 is a great product and thus far 100% satisfied. However, I as a consumer am even more impressed by the professionalism and quality of your sales representative, specifically, JEFF SIMPSON. Our thanks to him for demonstrating how a car should be sold and delivered to a customer. He is truly an asset to you organization.
Thank you.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 12/12/2019 05:39 AM

Thank you for taking the time to complete our survey, we appreciate your responses.  We look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

FB
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Faye B.
Fort Myers, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
client vérifiéVérifié Client
Catégorie : Sales
Service and attention to details
Maintenance program was a major part of my decision to lease. This was a quick and painless transaction.
Recommandé
Gary M. de O'brien Genesis Of Fort Myers a répondu le 12/06/2019 11:39 AM

Thank you for taking the time to complete our survey, we look forward to working for you in the future.

Gary Meyer
Service Manager
239-277-1222 ext 130

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