Family owned and operated since 1984. We specialize in European and Japanese automobiles.Family owned and operated since 1984. We specialize in European and Japanese automobiles.
NW Imports installed new spark plugs & catalytic converters & charged me 20% less than two other shops.
Recommandé
AG
Alan G.
Austin, TX
04/03/2018
Annual Service
NW is an excellent family business rooted in high ethical standards. One of the attributes I really appreciate is their respect for customers wallets. There’s always a dialogue about how necessary a given OEM recommended service is.
Personalized service explained by the Wostarek family
Firstly I appreciated very much the rides home provided by Jeannette and Andrew. I also appreciated the careful diagnosis of the power steering leak and ruling out of an anti-freeze leak, along with topping off all of my fluids and an oil change with the appropriate synthetic oil. I only had one problem that I discussed with Andrew, and that was the new back window struts. I expected "like new" behavior for the new struts, where the back window popped open at least 3 inches as opposed to zero inches. The new struts release the rear window latch, and if you pull on the back window tab, the window opens. I had hoped for more than that from new struts, as when my struts were new, that is how they worked.
I know there is a makeshift wiring harness going to the back window now, and am not sure if that has anything to do with it. After driving home, I also noted that the rear window gasket wasn't lubed, thinking that may have helped the window to open (but I'm not sure). So I'm not sure why the new struts didn't give me "like new" behavior.
I do want to stress that I have had wonderful experiences as your customer, and that my loyalty is solid. You have earned it in the past as well.
David and his team are always so prompt to respond to the needs of the consumer. David is very straight forward and honest. I trust him it mostly and strongly recommend him and his crew. I thank my lucky stars having him to care for my autos.
Ryan said he has worked with the business before. This business has a great staff. It was timely, efficient, and pleasant to work with. He will do everything he can to get the business name out.
Recommandé
EA
Eric A.
Austin, TX
Porsche 944
02/09/2018
Vérifié Client
Catégorie : Service
Eric said David did an awesome job and he loves the business.
Thank you very much to NW Imports, particularly David, Andrew and Zak for taking care of my car till its dying end. It's time to move on and they provided honest evaluation and feedback on pros/cons of continuing repair on the car vs get it replaced. Really appreciate it! Hey, do you folks also work on American cars, maybe the C7 'vette? :-) That might be my next car.
Joe said the employees had expedient good diagnoses of problems, and his vehicle was done in a timely manner. He also stated the employees treated him well, they were professional, friendly, and they gave great explanations of what the problems were. They had reasonable prices.
After several weeks of bumpy riding, my car drives great again! I smiled all the way home when I got it and am still smiling! Your work, as always, is outstanding, truly professional. Thank you so much!
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