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Motor Masters Automotive

Score moyen

4,9

(144 Avis)

91

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Détails du score

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ReScore

Avis original

2

Total des ReScores^™

4,0

Moyenne de ReScore^™

91

Score NPS ^®

Détails de l'entreprise

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Contact

(650) 524-3090

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Open

Heures d'ouverture

3983 Pacific Blvd San Mateo, CA 94403

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Motor Masters Automotive's Avis

4,9

(144 Avis)

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Avis qui incluent

Motor Masters 22

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Client vérifié

Davis, CA

Honda Accord Cpe

04/07/2026

Vérifié Client

0

Unauthorized Work and Charges – No Estimate Provided

I called this shop after my loose underbody fender liner broke and fell out and it was dragging while driving. I called this place that was near by and I came in asked for a simple temporary fix—something like securing it with zip ties or removing the loose section so I could safely drive. I’ve had this exact issue handled before at multiple local shops, where they quickly secured it with zip ties for free in under a minute. If I had duct tape I could done it myself, for temporary repairs.

Instead, this shop proceeded to do additional work and install multiple clips without ever providing an estimate or getting my approval.

At no point was pricing discussed. I was only told the total of almost $200, after the work was already completed, which for some reason, took over 2+ hours to install 15 clips that and two zip ties that he charged me $5 each for, leaving me with no option to approve or decline the charges. This is not acceptable and goes against basic repair shop standards, especially in California where estimates and customer authorization are required.

Charging nearly $75 for clips and over $100 in labor for what should have been a straightforward fix is one thing—but doing it without any communication or consent is the real issue.

If you go here, be aware that work may be performed and billed without your approval.

Mark S., President de Motor Masters Automotive a répondu le 05/13/2026 05:13 PM

We appreciate you taking the time to share your experience, even if it's not the type of feedback we love to hear. It sounds like there was a serious breakdown in communication, which is about as welcome as a flat tire on the freeway. We totally understand your frustration regarding the lack of estimates and prior approval for the work performed. Every customer should feel informed and in control of their service decisions. We take input like yours seriously, as it helps us improve our processes so that we can keep those pesky underbody issues from dragging down customer experiences—both literally and figuratively. We'll certainly look into your concerns to ensure our approach aligns better with expectations moving forward. Your experience matters, and we will work to get back on the right road.

Mark A. Sutherland
President
(650) 524-3090

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Thank you for the fantastic review! We're thrilled you had a great experience with Mark. Honesty and open conversation are keys to our service—plus a little car chat! 🚗💬 We appreciate your trust in us! #MotorMasters #CarCareExperts

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Thank you for the fantastic review! Mark’s like a car detective 🚗🔍, solving mysteries one engine at a time! We're thrilled to have made your automotive experience a smooth ride. See you on the road! #MotorMasters #CarCare

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Thanks for the shoutout! 🚗🔧 We love keeping you in the loop about your service. After all, who likes waiting in the dark? 😉 Your trust in us means everything! #CustomerCare #MotorMastersAutomotive

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We’re thrilled to hear about the excellent work on your wife’s Yukon Denali! 🚙💧 We promise to keep your ride leak-free and running like new. Thanks for trusting us with your automotive needs! #MotorMasters #FuelLineFix

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Thanks for the awesome shoutout! 🚗💨 We pride ourselves on being quicker than a pit crew at a race. Your satisfaction keeps our engines running! Come back anytime for top-notch service! #MotorMasters #FastAndFlexible

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Thanks for the fantastic review! We're glad Mark keeps your vehicle running smooth. Two years of trust means we must be doing something right! Keep those wheels turning! 🚗✨ #CustomerAppreciation #MotorMastersAutomotive

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We’re thrilled to hear Mark got your car back in action! 🚗💨 Troubleshooting is like a game of whack-a-mole, but he loves the challenge! Thanks for trusting us with your auto needs; we can't wait to see you again! #CarCare #MotorMasters 💪✨

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We're thrilled to hear that you appreciated the honesty and support! 🛠️ At Motor Masters, we love giving new life to older cars. Looking forward to your next visit—let's keep that trusty ride on the road! 🚗💨 #CarCare #CustomerAppreciation

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Thank you for the kind words! We love keeping those classic rides running smoothly—just like fine wine, they get better with age! 🍷🚗 Cheers to many more miles ahead! #MotorMasters #ClassicCars

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Thank you for the thumbs up! 👍 We’re thrilled to know you had a very good experience with us. Just remember, we always aim to rev up the service! 🚗💨 Come back anytime for more automotive adventures! #MotorMasters #CarCare

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Thanks for trusting us with your ride! 🚗💨 We're thrilled to hear you felt well taken care of. Mark and the team always aim to clear the haze of car troubles—like a good pair of headlights! Thanks for the recommendation! 🙌 #MotorMasters #ReliableService

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Thank you for the kind words! ?? We're glad Mark could rev up your Subaru's performance. Quick service and happy customers? That's our kind of lane! ?️✨ #MotorMasters #HappyCustomers

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Huge thanks for the shoutout! ?? Our brakes may be squeaky, but our service is smooth as butter! ? We're thrilled to hear Mark left you feeling safe and sound. Come back anytime for more automotive magic! #MotorMastersAutomotive #BrakeItEasy

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We're thrilled to hear you had a tire-rific experience with our team! ?? We're always here to keep you rolling, even when others are napping! Thank you for your kind words—can’t wait to see you again! #MotorMasters #CustomerCare

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?? Thank you for the awesome shoutout! We're thrilled you found our service quick and friendly. Our team works hard to keep things speedy so you can get back on the road! ?️ Come see us anytime you need a pit stop! #CustomerLove #MotorMastersAutomotive

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We're thrilled to hear that you had a great experience with us! ?? Our team is dedicated to providing excellent service and solving any situation that comes our way. Thank you for your support! #CustomerSatisfaction #AutoCare

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? We're delighted to receive such positive feedback, and we're thrilled to have you as a valued customer, Cheryl! Mark's attention to detail is unmatched, and we're grateful for your continued trust and support. #CustomerAppreciation #Grateful ?

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?? We're thrilled to hear about your positive experience! Our team takes pride in going the extra mile to provide top-notch service. Thank you for your kind words and for choosing Motor Masters Automotive! #CustomerSatisfaction #TopNotchService

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Thanks for the kind words, Peter! ? We're thrilled to hear that Mark provided speedy service and accommodated your schedule. We appreciate your support! #CustomerSatisfaction #LateNightService

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? We're thrilled to hear about your positive experience with us! Mark is a gem, isn't he? Thanks for the ❤️ and we can't wait to welcome you back! #CustomerSatisfaction #AutoCare

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? Thank you for the amazing review! ? We're thrilled to have helped you with your tire and provided great service. We appreciate your kind words and look forward to your next visit! #Grateful #GreatService #FairPricing #SanMateo

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Thanks for the kind words, Rudolph! ? We're glad you had a great experience with us. #MotorMastersAutomotive #SanMateo #HappyCustomer ?

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Thanks for the great review, Miguel! ? We're so glad you're happy with the results of your transmission service. #JobWellDone #SanMateo ?

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