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Morrie's 394 Hyundai

Score moyen
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(136 Avis)
100
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

À propos

Morrie's 394 Hyundai's newly remodeled dealership is conveniently located in Saint Louis Park, just 5 minutes west of Minneapolis. We offer a comfortable customer lounge, a separate kid's playroom, free Wi-Fi, and free shuttles during service. Morrie's 394 Hyundai's newly remodeled dealership is conveniently located in Saint Louis Park, just 5 minutes west of Minneapolis. We offer a comfortable customer lounge, a separate kid's playroom, free Wi-Fi, and free shuttles during service.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(952) 449-2052

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
6661 Wayzata Blvd Saint Louis Park, MN 55426
Morrie's 394 Hyundai's Avis
Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5Évaluation globale 4,1/5
4,1
(136 Avis)

MH
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Marian H.
Minneapolis, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2021
10
Catégorie : Service
Excellent Service
I always receive excellent customer service and everything is done in a timely manner. Service is excellent. My service rep and technician always take great care of me and my vehicle.

JB
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John B.
Osseo, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
Best in Business
This is the best place in Minnesota to buy your future vehicle. They truly do care about you and your needs. They are professional and work hard to get you the most competitive deal during a time where there is no inventory. I ended up not buying a vehicle through no fault of theirs and they actually shakes my hand and said don’t worry, we never want a customer leaving unless their happy. I will be back soon to buy my truck. New or used go to Morries Hyuandai and meet Peter , Cezanne and Kortney. Great all around team. Thanks Morries - JR Black
Recommandé

MK
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Mary K.
Osseo, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2020
More than willing to accommodate my needs
My car was picked up at my home and delivered after the work was finished. The technician called me to go over what I needed done and then called me when my car was ready.

I was more than satisfied with the service I received today and although Morrie's is not the closest Hyundai dealer to where I live, I will return there for all my needs.
Recommandé

GH
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Grayce H.
Minneapolis, MN
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
09/04/2018
I was totally taken advantage of by their unfriendly story changing staff
Service inspections are done poorly ie tire pressure 45 46 47 35In the passenger airbag is off The detailing was poorly done . In May I was grieving the mother of my son They totally took advantage of me I walked in with a pre-approved Loan for $20,000 At 3% interest 60 months and $3500 cash. They told me the payments would be $400 They got me another loan approved For 5.6 percent Interest 84 months So now I'm paying $2792.00 interest For my 2017 Sonata The payments Are at $189.00 for 84 months. I could've got Payments of $212 For 60 months And paid a whole lot less for interest With the pre approved loan that I walked in with. The whole experience took 4 hours The car was not delivered To me at the time that they promised And even though I purchased the car in may when the license plates came They said April And I have to pay car insurance For the time that I didn't even have the car in my possession.
Non recommandé

KC
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Kent C.
Minneapolis, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/14/2016
Avoid At All Costs
If you‘ve always wanted to know firsthand why car dealerships have negative, dishonest reputations, then this is the place for you. I made the mistake of selling a car to them. I was told my check would arrive in the mail, and a week later when it did it was made out for half of the agreed upon price! I immediately called them, but I won’t bore you with the lengthy tale of brush-offs and dead-ends I dealt with throughout numerous attempts to clear this up over the phone.

So I then had to take time out of my day and go back in person. I was shuffled around between four different employees who all seemed to have no idea what was going on. They claimed they “didn’t have it on record” and that there was no trace of such a deal. I was LITERALLY told by one person that the whole thing had never happened and that they hadn’t bought my car! Unbelievable! So I pulled out the check I received from them for the incorrect amount and the purchase slip that arrived with it; physical proof that indeed they had purchased my vehicle. Instantly their memories were jogged! Funny how that works. I still find it crazy that I had to argue over the fact that I had sold a car to them mere days ago.

Anyway, I finally got placed with a manager and she couldn’t have been less sympathetic. I was made to feel like an immense burden, as if I had done anything negative towards them. I already felt bad enough about my treatment, and a small bit of humanity would’ve went a long way in that moment, but I was in the wrong place for that. The story from them then became that the person who had facilitated the purchase would contact me about it. He hadn’t made record of it (yeah, that’s not suspicious at all, sounds like standard business practice to me) so it was now my word against his, and he would call me tomorrow. Needless to say, the con-man who ripped me off never phoned. After a few more days of the run-around, I grew weary of the stress and aggravation and just decided to eat the cost. Which I’m sure is exactly what they were counting on. Lesson learned on my part. I hope you can learn from it too.
See, their slogan is “Buy Happy”, but it turns out that applies only to them and not the customers. Now you know.

You have so many choices out there. Go anywhere else.
Maybe you’re just buying a car and not selling one, and maybe they have some good people there, but do you really want to roll the dice on a chance that you connect with one of them and not the questionable crew that I dealt with? Save yourself a headache
Non recommandé

NA
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service once again.
I appreciated the helpful, responsive customer service reps and free rides downtown and back while my car was being serviced.
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 03/02/2016 08:05 AM

Thank you for taking the time to fill out our survey. We truly appreciate it.

Thank you,

Andrew Parisse


Client vérifié
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/26/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Big, clean, comfortable and friendly
It's a bit of a drive from my house, but they have always done good work and reasonable prices. They know what is under warranty and recalls easily enough.
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 02/27/2016 09:03 AM

Thank you for taking the time to fill out our survey. We truly appreciate it.

Thank you,

Andrew Parisse


Client vérifié
Golden Valley, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/22/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Poor Service
Service inspections are done poorly and costs the customer a great deal in what is missed.
Non recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 02/22/2016 02:15 PM

Thank you for taking the time to fill out our survey. We truly appreciate it. Please feel free to contact me at your earliest convenience to discus your service experience.

Thank you,

Andrew Parisse


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Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
N/A
N/A
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 02/15/2016 02:30 PM

Thank you for taking the time to fill out our survey. We truly appreciate it.

Thank you,

Andrew Parisse


AC
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Alan C.
2013 Hyundai Santa Fe S
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Went as expeceted
In and out as planned with no surprises
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 02/10/2016 12:58 PM

Thank you for taking the time to fill out our survey. We truly appreciate it.

Thank you,

Andrew Parisse


Client vérifié
Minneapolis, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/01/2016
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
What's the point of making an appointment if you're stranded in the waiting room for almost three hours?
I made an appointment for 10:30am, checked-in at 10:35am and was told it would take an hour and a half. 12:20pm I checked-up on the car and was told about another 30 minutes. I didn't check out until 1:11pm....
Almost three hours stranded in a waiting room with daytime television and tiny snack bags of vegetable straw sticks and coffee will make anyone lose their mind. Not pleased at all. And upon checkout I wasn't offered any compensation or an apology, even after I voiced my complaint.
Non recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 02/03/2016 10:02 AM

Thank you for taking the time to fill out our survey. We truly appreciate the feedback. We take this type if concern seriously. Please contact me at your earliest convenience.

Thank you,

Andrew Parisse


JS
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Jim S.
Minneapolis, MN
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/28/2016
client vérifiéVérifié Client
Catégorie : Service
Cannot get my name right.
I have been trying for years to first get my dead wife's name off their records and then this last time they did not get my name right.
Non recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 01/29/2016 02:22 PM

Thank you for taking the time to fill out our survey. We truly appreciate the feedback. Please contact me at your convenience to discuss your recent service visit.

Thank you,

Andrew Parisse


JZ
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Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Same day service
Fast and friendly service. Same day appointment.
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 01/29/2016 02:34 PM

Thank you for taking the time to fill out our survey. We truly appreciate the feedback.

Thank you,

Andrew Parisse


AP
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ANDREW P.
Minneapolis, MN
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/16/2016
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
More concerned about getting paid than doing the job
I love my Hyundai, but this Morrie's service department is less than pleasant. On this and previous trips, they make it pretty explicit that the first priority is getting paid and the second is fixing the problem and making my car run well. In the most recent service, I brought my car in because the power steering was exhibiting the problem described in recall #127 for this vehicle, where the EPS cuts out at random points, infrequently, while driving. I had already had the recall service performed but imagined this could be quickly looked at at no additional charge since it was the same problem the recall described. Instead of spending time explaining what the problem could possibly be or what they might do about it, the dealership service staff walked me through how Hyundai wouldn't pay for that service, what their reimbursement process looked like so it really wasn't their decision, and they took some offense at the very mild suggestion that they might need to reexamine how they performed the warranty work. They charged me $68 to take a look at it, ended up performing a calibration (a <5 minute procedure), and had my car for 3 hours. A woman sitting next to me in the waiting room had her car gone for 2 hours for an oil change, missing work since she'd been promised an hour long appt. When there are so many other more friendly places to have car work done, why go here? I only use them for recall work because they're the closest Hyundai dealer to me.
Non recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 01/22/2016 02:20 PM

Thank you for taking the time to fill out our survey. We truly appreciate it. We take these types of concerns seriously and appreciate the feedback. Please contact me at your earliest convenience to discuss your service visit.

Thank you,

Andrew Parisse


JJ
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JEFFREY J.
Chanhassen, MN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/31/2015
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
My 2015 Symphonic Silver Sonata Sport Had a Harmonious Visit From Overture through the Finale.
Had my 2015 Sonata in for a small recall item and maintenance check plus an oil change. They did a great job in a timely manner and at a fair price.
Recommandé
ANDREW P., Service Director de Morrie's 394 Hyundai a répondu le 01/05/2016 08:10 AM

Thank you for taking the time to fill out our survey. We truly appreciate it.

Thank you,

Andrew Parisse


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