SUBA Crosstrek Sport w/Continuously Variable Transmissi
01/24/2023
Vérifié Client
5
Slightly disappointed
The initial impression was quite positive. The follow thru with information during the process was lacking. The repair was 80% positive although a damaged panel was not replaced causing a fitment issue. Took the car back for repair of the misfitting panel. The damaged panel was still not replace, just adjusted (with a hammer), so the fitment issue remained. The service manager told me he has inspected the repair and that it was acceptable. The service manager and the owner were quite polite and courteous. However, the repair is not properly completed. The car is just over one year old and Mitchell repair center is Certified by the manufacturer as a repair center for our vehicle. The paint work and the bonding of the panels is wonderful, however the repair was incomplete.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client