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SureCritic / Concessionnaire Hyundai / Mike Kelly Hyundai
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Mike Kelly Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1 640 Avis)
69
Écrire un avis
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Détails du score

5 stars
81%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
122
Total des ReScores™
4,6
Moyenne de ReScore™
69
Score NPS ®

Détails de l'entreprise

À propos

Mike Kelly Hyundai is part of the Mike Kelly Automotive Group, located in Butler, PA. Our friendly service technicians are trained to keep your vehicle in top running condition. Call us today to schedule your next visit! Mike Kelly Hyundai is part of the Mike Kelly Automotive Group, located in Butler, PA. Our friendly service technicians are trained to keep your vehicle in top running condition. Call us today to schedule your next visit!

Catégories
Concessionnaire Hyundai, Concessionnaire automobile, Concessionnaire de voitures neuves
Contact
(724) 287-2701
Open
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
254 Pittsburgh Rd Suite B Butler, PA 16002
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1 640 Avis)
Écrire un avis
Avis récents
DW
gravatar
Darlene and Randy W.
Butler, PA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2024
10
Catégorie : Service
The best service ever!!!!
Noah Skelley is the best Salesman ever! He was attentive to all our questions and he had an answer for us! We will highly recommend him to our friends and Family! Thank you Noah❤️.
MR
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Michael R.
Butler, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/25/2023
1
Catégorie : Service
Service sucks
I took my 2023 Elantra in to get a faulty headlight replaced and they scratched my paint !!! I took it in for an oil change and tire rotation and told them "no impact wrench, hand tools only " and they scratched my rims with an impact wrench... Certified mechanics my ass !!! I will be going out of my way to #1 Cochran from now on !!!
TE
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TRACY E.
New Kensington, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/15/2023
0
Catégorie : Service
TERRIBLE PLACE TO TAKE YOUR CAR
If I could give NEGATIVE stars, I absolutely would!! I have had nothing but PROBLEMS with them for MONTHS. Seven to be exact! My car is under warranty and I'm having an oil consumption issue. I took my car there to have it checked out. It took me WEEKS to get an initial appointment, back in February, and we started the oil consumption test. They had to have my car for over a week with no loaner for me. I had to bring my car back again. And again. And again. And again. Also, I was always the one calling them, they NEVER called me initially or called me back. It would take hours or days or the ladies at the front desk to finally get hold of someone. When it finally came down to me needing a new engine, I was told they filed a claim with Hyundai to start the process. Its been 6 months at this point. Finally I call AGAIN and they say "Oh, is your car still using oil?" ..... YES! They tell me they need more pics, I stop in for some "required" pics, then they actually called me later that day to say that "Hyundai" needed more pics, and that they'd need my car for at least two days to take them. Two days for pics?? I was told they'd call me on Weds and they'd get me in Thurs. Guess what? They never called! So I'm done. I called Hyundai corporate, who proceed to tell me that they've received NOTHING from this dealership! No claim was filed! No pics were submitted! So were they just playing pretend?? Are they so stupid that they were dealing with the wrong company?? I don't know, but I am BEYOND LIVID. Seven months of wasted time, wasted gas, being charged $40 for 2qts of oil, and a LOT of aggravation and I have nothing to show except a damaged bumper. I will be taking my car somewhere else to complete this process, because the people here are nothing but incompetent, ignorant, and TERRIBLE with customer service.
ALSO, they hit my car with something while they had it, I'm not sure what, but it left damage to my back bumper. I was shown the problem and assured that they had ALREADY ORDERED the part and told that they would replace it at no cost to me. Every single time I was back in there, I asked about the bumper and they seem to have no record of that incident. EXCUSE ME?! So my bumper has still not been replaced. (They also at one point messed up the heat in my car, it wasn't working, it was blowing cold air. I called and was told that the AC kicks on when the temp reaches above the desired temp. So, you mean to tell me that at 8:00AM in late February/early March its 75 degrees outside?? I took my car back and made them fix it. They claimed nothing was wrong, but it started working correctly after that. My guess is they fixed a simple issue, but didn't want to admit they messed it up.)
DO NOT EVER GO HERE. DO NOT BUY A CAR FROM THEM. DO NOT TAKE YOUR CAR HERE TO BE WORKED ON.
TE
gravatar
TRACY E.
New Kensington, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/15/2023
0
Catégorie : Service
TERRIBLE PLACE TO TAKE YOUR CAR
If I could give NEGATIVE stars, I absolutely would!! I have had nothing but PROBLEMS with them for MONTHS. Seven to be exact! My car is under warranty and I'm having an oil consumption issue. I took my car there to have it checked out. It took me WEEKS to get an initial appointment, back in February, and we started the oil consumption test. They had to have my car for over a week with no loaner for me. I had to bring my car back again. And again. And again. And again. Also, I was always the one calling them, they NEVER called me initially or called me back. It would take hours or days or the ladies at the front desk to finally get hold of someone. When it finally came down to me needing a new engine, I was told they filed a claim with Hyundai to start the process. Its been 6 months at this point. Finally I call AGAIN and they say "Oh, is your car still using oil?" ..... YES! They tell me they need more pics, I stop in for some "required" pics, then they actually called me later that day to say that "Hyundai" needed more pics, and that they'd need my car for at least two days to take them. Two days for pics?? I was told they'd call me on Weds and they'd get me in Thurs. Guess what? They never called! So I'm done. I called Hyundai corporate, who proceed to tell me that they've received NOTHING from this dealership! No claim was filed! No pics were submitted! So were they just playing pretend?? Are they so stupid that they were dealing with the wrong company?? I don't know, but I am BEYOND LIVID. Seven months of wasted time, wasted gas, being charged $40 for 2qts of oil, and a LOT of aggravation and I have nothing to show except a damaged bumper. I will be taking my car somewhere else to complete this process, because the people here are nothing but incompetent, ignorant, and TERRIBLE with customer service.
ALSO, they hit my car with something while they had it, I'm not sure what, but it left damage to my back bumper. I was shown the problem and assured that they had ALREADY ORDERED the part and told that they would replace it at no cost to me. Every single time I was back in there, I asked about the bumper and they seem to have no record of that incident. EXCUSE ME?! So my bumper has still not been replaced. (They also at one point messed up the heat in my car, it wasn't working, it was blowing cold air. I called and was told that the AC kicks on when the temp reaches above the desired temp. So, you mean to tell me that at 8:00AM in late February/early March its 75 degrees outside?? I took my car back and made them fix it. They claimed nothing was wrong, but it started working correctly after that. My guess is they fixed a simple issue, but didn't want to admit they messed it up.)
DO NOT EVER GO HERE. DO NOT BUY A CAR FROM THEM. DO NOT TAKE YOUR CAR HERE TO BE WORKED ON.
RH
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Ray H.
Butler, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/30/2023
0
Catégorie : Service
Took 2011 Sonata in for inspection and the hood would not stay up,,,,needed hood struts
I told them to put them on till they wanted to charge me $505.00. BEWARE of this scam! I bought them on Amazon for $17.00 for 2 of them and my total labor time was 4 minutes to install them. It is no wonder people don't trust dealers who rape their customers of their hard earned money. WISE UP PEOPLE and ASK QUESTIONS If I could I would give them an E-
JB
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Joe B.
Sarver, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/24/2023
0
Catégorie : Service
Told to check elsewhere
Customer Service is non-existent at this dealership. They repeatedly cancel our service appointments since they only have so much space in their "waiting area"!? First time encountering a waiting room issue from any dealership. Then their person who does the scheduling makes things super difficult when we ask if there is a way to accommodate a different time after they canceled our appointment again. Her reply was "maybe you can contact the dealer you purchased the vehicle from to see if they can accommodate you". So to paraphrase, since the work to be performed was covered under warranty and we didn't purchase the brand new Hyundai from them, (albeit we tried) they had no interest in helping us.
DK
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Dennis K.
Butler, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/10/2022
0
Catégorie : Service
Very poor . Your on your own if you have any problems
Bought new truck there. Five months later had to be flat bedded to dealer. Now three weeks and no timeline of repair and still number 11 on loaner car list were I started. Must be no cars getting fixed. Some kind of sick joke they are playing
Client vérifié
Butler, PA
2019 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
good experience
work was done in a timely manner
TB
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Tawny B.
Butler, PA
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Awesomeness
They are so great here! Love the staff and the management! I will be returning and will most definitely recommend to everyone!
Client vérifié
Butler, PA
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
service
Great Service, very polite very helpful.
They always make it very easy to drop off car and get a ride to work!
Shuttle service is great !
Ron is the Best!
Client vérifié
Franklin, PA
2022 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/20/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service, professional and friendly
I have been a customer for over 15 yrs, have always had a good service visit. Staff is professional and friendly. I have gone to other automotive shops but have not found one I like as well as Mike Kelly Hyundai.
PS
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Patricia S.
Cranberry Township, PA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Very good service
No problem with the service.
CW
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Cheryl W.
Freeport, PA
2021 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Thank you
Thank you ?
LW
gravatar
Lori W.
Portersville, PA
2022 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
7
Catégorie : Service
Service
Kelly Hyundai has a good service dept. They will explain things to you, answer your questions and they have always been nice.
Client vérifié
Mars, PA
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Consistently great service
I get my vehicle services exclusively at Kelly. Over the last 4 years they have been consistently efficient in providing exceptional service.
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