Untrustworthy Service and/or Poor Quality ProductPoor
For the second time in four years, a routine pre-travel checkup turned into repairs that totalled big bucks. My CTS just reached 70k miles and the checkup turned into a nightmare of cascading problems with a leaking oil pan, broken water pump, etc., that became a $6.5k repair bill. Less than five years ago, my CTS, with less than 40k miles on the odometer, "needed" more than $5k in repairs. My CTS has been regularly serviced and well treated, so either the car is a shoddy GM product or the need for the repairs has been forced.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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