Brand new 2020ct4 sport, First time i took it in for air bag recall ,the top rail of the roof, the side they were working on, they managed to put a dent in it. The second time now, drivers seat stopped working, so we had to take two cars out there to drop of the cadi, and would not lone us a rental, took two days for them to remove the seat and figure out what was wrong, and in doing so, put gouges in the plastic of the interior ,not to mention damaging the back seat with a long scrape, and putting dents in the door frame. So, it's been 2 1/2 weeks now because parts had to be ordered so i left a message with the operator for Dave to call back, lets see how long it takes him. I am meticulous about my cars, every time i take it to them ,there's always damage done VERY MAD
JR
Jeff R.
Concord, CA
05/02/2023
1
Catégorie : Service
Untrustworthy Service and/or Poor Quality ProductPoor
For the second time in four years, a routine pre-travel checkup turned into repairs that totalled big bucks. My CTS just reached 70k miles and the checkup turned into a nightmare of cascading problems with a leaking oil pan, broken water pump, etc., that became a $6.5k repair bill. Less than five years ago, my CTS, with less than 40k miles on the odometer, "needed" more than $5k in repairs. My CTS has been regularly serviced and well treated, so either the car is a shoddy GM product or the need for the repairs has been forced.
JG
Jim G.
Walnut Creek, CA
CADILLAC TRUCK SRX
10/07/2014
Vérifié Client
Catégorie : Service
Excellent customer service
I took my SRX in for warranty work. The work was done quickly and properly.
Recommandé
RS
Roger S.
Walnut Creek, CA
CADILLAC TRUCK ESCALADE ESV
10/06/2014
Vérifié Client
Catégorie : Sales
Follow through
Prompt responses to work performed and done in a timely fashion!
Recommandé
DR
Danny R.
Alameda, CA
CADILLAC TRUCK ESCALADE EXT
10/06/2014
Vérifié Client
Catégorie : Service
Service lady was great to work with
Problem is we just had a hot weekend and my AC in my 2009 Escalade still doesn't put out enough cool air to cool the truck. Ducts on driver side exhaust warm air at times.
Recommandé
SR
Steven R.
San Ramon, CA
CADILLAC TRUCK ESCALADE
10/04/2014
Vérifié Client
Catégorie : Sales
Friendly, professional, and convenient
Great experience for our second Cadillac purchase from Michael Stead. I but again from them.
We always receive very good service and never had to return because something wasn't done as we wanted.
Recommandé
TV
Todd V.
Diablo, CA
CADILLAC TRUCK ESCALADE ESV
09/30/2014
Vérifié Client
Catégorie : Sales
Overall Great Experience
Buying our new car at Michael Stead Cadillac was a very good, low presure experience. I would definitly recomend them.
Recommandé
MH
Marsha H.
San Ramon, CA
CADILLAC DHS
09/29/2014
Vérifié Client
Catégorie : Service
Trustworthy
After 25 years of service for my Cadillac cars, I continue to trust the maintenance staff at Wayne Stead. I do miss Barry's counsel but wish him well in his retirement.
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