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Jess G.

East Bridgewater, MA

08/08/2024

Catégorie : Service

Very poor customer service

Do not do business with them. My wife went in for a technical service bulletin item to be checked, the crew there decided to put new rear shocks in her car followed by charging over $1500. She was there with a 1 month old baby for over 4 hours while she waited in the waiting area. They never once went over with her the cost of the rear shocks install. Funny thing is she has a premium warranty coverage holder with them that covers front and rear suspension and shocks. They offered a loaner vehicle but upon checking they had none so she was held there longer with a new born. What company charges the warranty holder for something that is covered under their own warranty. They stated they were waiting to get an answer back from the warranty company but we're very fast to take her$1500. Sleezy business practices all around. What bothers me is that my wife was at the dealership the entire time and never once did they go over cost. They just did the work, then said it may be covered under their warranty (look up the premium warranty all shocks are covered) and then where extremely fine taking a payment of $1500 from a new mother that had been sitting in your waiting room with a new born and she just wanted to get home at that point to take care of the baby. Shame on you and your business and we will never buy another vehicle from you again and will make sure this review gets around.

McGovern Hyundai

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