McCabe's Automotive Specialists has been providing customers in University Place with excellent customer service and unsurpassed auto repair since 1972. McCabe's Automotive Specialists has been providing customers in University Place with excellent customer service and unsurpassed auto repair since 1972.
Vérifié ClientThank you for taking the time to share your feedback. We truly appreciate you trusting us with your vehicle, and I’m glad to hear the repair work itself met your expectations. I’m sorry, however, that you left feeling uncertain about the pricing, that’s never the experience we want for our customers.
I want to offer some clarification so you can feel fully confident in what you paid for and why.
For your thermostat housing repair, we followed the industry-standard Mitchell Labor Guide. This job involves removing the intake manifold, and Mitchell pays 3.0 hours for that repair. You were charged for those 3 hours. The coolant flush on your vehicle pays 1.3 hours in Mitchell, but we only charged you 0.7 hours, nearly half of what the guide allows.
Regarding diagnostics, we understand it can feel unnecessary when you’ve done your own research. However, in order for us to stand behind any repair, and especially for your aftermarket warranty company to authorize payment our technician must verify the failure. This ensures accuracy, protects your warranty claim, and keeps your repair covered moving forward.
It’s also important to note that your aftermarket warranty company (American Auto Shield) only approved paying for part of the repair. You paid roughly half of the total cost, including your deductible, and the warranty company paid the rest. Our service team walked through the coverage details with you ahead of time, and nothing was started without your approval.
We completely understand how frustrating aftermarket warranties can be, especially when they don’t cover as much as expected. They are known for having limitations, and we did our best to advocate for you with them throughout the process.
Our goal is always transparency, fairness, and quality work. If you’d like to go over anything in more detail or talk through the invoice line-by-line, we would be more than happy to do that. We value your business and would love the opportunity to continue earning your trust.
Thank you again for sharing your experience.