I contact Mars2cars in January 2022 to request that they change my brake pads. They came out to perform the work requested, however the technician (Josa) failed to return all of my manufactured wheel locks. After discovering this, I contacted Mars2Cars and spoke with Eddie (the owner) who after a month (February 28th) sent another technician back to provide wheel locks for my car. I have a Lexus ES 350 and they did not ensure that they were replacing the original part. Instead, they installed a cheaper product.
Noticing after the installation was completed. I contacted Eddie again to express my concerns. He agreed that my vehicle parts should have been replaced based on the original parts. He mentioned the price of the product, and also stated that he has purchased the correct wheellocks and just needed to have someone come out and install them.
it is March 30th, and this problem still has not been resolved.
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Noticing after the installation was completed. I contacted Eddie again to express my concerns. He agreed that my vehicle parts should have been replaced based on the original parts. He mentioned the price of the product, and also stated that he has purchased the correct wheellocks and just needed to have someone come out and install them.
it is March 30th, and this problem still has not been resolved.