I brought my car in for new tires and had a specific brand in mind. Jason took time to educate me on other options that were less money and had positive customer feedback. If that wasn't enough, a couple weeks after my service, Jason called to tell me the tires had a rebate offer. He submitted it for me and mentioned I'd receive a gift card in the mail. Even bare bones customer service is hard to find these days, but Marc Phillips goes above and beyond.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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