Main Lane Auto's Avis

4,5

(143 Avis)

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Avis récents

molly p.

Hurst, TX

06/30/2020

disrespectful to customers

Despite a countywide mandate that facemasks be worn to protect customers from Covid 19 while cases are skyrocketing, neither an employee in the office nor another customer was wearing a mask. The customer was in the office about 10 minutes, talking to the employee-neither of them was wearing a mask.
Selfish, ignorant employee in office, carrying around a coffee cup{maybe to pretend he was drinking out of it, even though he wasn't} to skirt the mask rule.
If they are this careless about the health of customers, are they equally careless with our vehicles and the work they do? I would suspect so.

Non recommandé

John S.

Grapevine, TX

12/17/2019

Terrible service upsales everything

Terrible service try’s to upscale everything

Non recommandé

Linda A.

Hurst, TX

10/21/2019

Bad Business Practices

10/14/2019
I took my car to Main Lane on Saturday Oct. 5th, 2019 stating that I thought I needed a new battery because my car was having trouble starting. Christine opened the hood and ran some tests with a hand held device and said that it was not my battery, but my alternator. So I paid $381.00 for a new alternator. I picked my car up later (it was already running) and drove it home. On the following Monday I started it to go to work and it had the same problem of not wanting to start. I dropped my car off on Wednesday and Christine calls me to tell me I now need a new battery, that the new alternator made the battery go bad. She was supposed to take my old alternator to O'Reilly's to have them check it on their machine. She said she did, but had no documentation to prove it. So now I have to buy a battery at $190. I feel like I was sold something that I did not need. It was the battery all along. They would not do anything to give me my money back.

Non recommandé

Tiffany B.

Hurst, TX

07/19/2018

Incompetant and dishonest

All the work that was done on my car had to be redone by honest competant mechanics. Both of the leaks that they fixed where leaking again two weeks later. I had a loose battery cable that no one noticed. The sway bar that they said they fixed they didn't and they told me that I didn't need my ball joints replaced but as it turns out I did. Thank God they didn't replace them. After I got my car worked on it wouldn't start and I was stranded across town. They said they would pay for the tow then called me a week later (two days before Christmas) demanding that I pay the tow bill. I dealt with Joe every time and I hope he still doesn't work here. He was very dishonest.

Non recommandé

Arnold Z.

Hurst, TX

02/13/2018

Incompetent diagnosis and the hard sell on many things I do not want.

This is a bad shop, and after two plus incidents where they didn’t fix the car and charged me a whole lot I’ve committed I’m not going back. The most recent episode was simply infuriating because they changed good parts, didn’t fix the noise, and recommended seven repair actions the car does not need, and I didn’t ask them to look at that in the first place.

The car is GM and has 50,000 original miles on it. It’s tight, and it’s never been hit, and the wear on it looks like 50,000 miles. There was a bumping noise is the right strut which I still have. I drove it with the manager and he said he knew what it was. I get a call about four hours later that it needs a lower control arm. I was skeptical about that but I went over and looked at it, and let them replace it.

That’s when the “pick the chicken” procedure was unleashed on me. Their technician reports cracks in the belt, recommends fill and flush the brake fluid and power steering fluid, the cabin air filter, and he’s telling me there’s play in my tie rod ends. They have already disassembled the car, and he’s trying to convince me they can’t take it to the alignment shop with play in the tie rod ends. They were quite disappointed with me when I would not agree to as much as a dime more than we had talked about. When they told me they can’t align it without new tie rod ends I told them just put it back together and I’ll take care of the alignment.

We don’t change brake fluid or power steering fluid, period. My 1995 car still has it’s original fluids in both of those systems. The serpentine belt on this car is in very good condition, and those things are known for living 100,000 miles. So what if there’s cracks in it? The cabin air filter doesn’t do anything to begin with, but it was changed a couple months back. It was very obvious to me this is an effort to gouge the gullible customer who doesn’t know what’s going on under the hood.

I spent $400 on a lower control arm that didn’t remedy my noise, and had to put up with this other song and dance about 10 things I did not ask them to look at. I really didn’t appreciate the efforts to force me to buy more steering parts citing it can’t be aligned if I don’t. I got the car home and went over their recommended list and found everything normal for a 50,000 mile car. Particularly the engine belt – if there were cracks in it they are supposed to be there because inspecting it proves up this car does not need any such thing. I never asked them to check the car over or to go plundering through it looking for things to sell the customer. I asked them to remedy a noise, which they didn’t, and they changed a good part with no trouble on it resulting in more labor actions to bring the car back into spec when it wasn’t out of spec to begin with.

This is the third time I’ve given this shop a chance and they charged me a lot and didn’t fix anything. They are very prone to taking wild guesses when they don’t know what to do and charging the customer for it. They charged me a whole lot to go into the engine on another car and it too came home with the same problem I took to them in the beginning.

The handwriting is on the wall that I need to stay out of there. But, what roasts me the most is their attempt to oversell everything, and to see how many dollars they can extract from the gullible. There should be legal penalties for that and unfortunately there is none. Even though access to them is easy, they never fix anything, and I’ve got to remember better going forward.

IF you replace a bunch of good parts the customer never knows that what was removed was in plenty good enough shape and didn’t need anything. Cracks in the belt doesn’t mean anything. Dirty brake fluid doesn’t mean anything. I don’t know what criteria is used to tell the customer they need to change the power steering fluid, but whatever it is I’m guaranteed is junk science. My other car is 25 years old with the same power steering fluid it was given at birth.

This is a bunch of nice people, but their motivations, and their morals are all in the wrong place. It used to be a bunch of good technicians from Barbara’s Texaco, but every one of those techs has left, and it’s evident. Don’t go there.

Non recommandé

Alondra G.

Hurst, TX

10/18/2017

Bad customer service

Worst customer service ever. Went in for an oil change and they ended up breaking my radiator. Save yourself time And go somewhere else.

Non recommandé

Jennie F.

Hurst, TX

Toyota Camry

08/22/2017

Vérifié Client

Catégorie : Service

Jennie said the staff was very thorough, honest, and reasonably priced. She has used them for years. Daniel did an amazing job. Her vehicle is running well.

Recommandé

ROBERT A.

North Richland Hills, TX

Jeep Grand Cherokee

08/20/2017

Vérifié Client

clean & comfortable to wait on service

Thanks, and look forward to reminder of service

Recommandé

DAVID D.

Hurst, TX

Suzuki Grand Vitara

08/20/2017

Vérifié Client

Performance, kindness

He did a great job and helped me with all my questions. You have a keeper in this young man.

Recommandé

jim p.

Hurst, TX

Chevrolet Pickup

08/17/2017

Vérifié Client

Great Work

I felt like the shop took the time to find the problem, making sure they didn't just fix the symptom.

Recommandé

Delbert B.

Fort Worth, TX

Mazda B2300

08/15/2017

Vérifié Client

Catégorie : Service

Delbert said the employees at this business were good. His service was not good and his vehicle is still not fixed.

Recommandé

RHONDA F.

Bedford, TX

Chevrolet Tahoe

08/14/2017

Vérifié Client

Oil change

Always a very pleasant experience. Nothing but good to say about this place!

Recommandé

James G.

North Richland Hills, TX

Honda Odyssey

07/30/2017

Vérifié Client

Catégorie : Service

James said he has been working with Kelly, an employee, for a long time and he has always done a beautiful job.

Recommandé

JOE R.

Hurst, TX

Toyota Sienna

07/26/2017

Vérifié Client

Brakes still out of adjustment

My rear brakes still squeal after having brought them in for service. There is also something rubbing that's makes noise when the brakes are applied. I will be returning for a second time to have them correct this.

Non recommandé

Walter C.

Texas

Ford F-150

07/21/2017

Vérifié Client

Catégorie : Service

Walter said this business told him it would take two and a half hours and it was five and a half hours before the work was done.

Non recommandé

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Main Lane Auto

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