Very poor service experience, retaliation for criticism, telephone/online harassment
During the year my family had to have ongoing issues with our primary vehicle addressed by this company, it became painfully clear that Maguire has earned their local reputation for predatory sales and abysmal service. It would never have occurred to me to go to them to buy a car, nor service any vehicle I owned due to the stories I've heard directly from other past Maguire customers, but unfortunately was required to do so by the terms of multiple factory recalls and warranties on a vehicle purchased out-of-state. More than once, a repair was "completed" (usually way over the time estimate), only to have the issue resurface, sometimes on the short drive home. Any time we had to follow up on a current, recurring, or new issue, just getting someone to actually answer the phone or return a call was the work of hours, if not days. The last time we had “repairs” “completed”, the car broke down less than 10 minutes after driving away from Maguire, but luckily in front of another dealer. When Maguire refused to take the car back and ACTUALLY complete the repairs, I was fortunate to find a good deal on a vehicle I wanted to purchase and get a remarkably decent offer on the trade-in of the non-functioning car at the dealer where my car stopped running. One of the reasons I'm excited and relieved to have my situation with this car resolved in this manner is the hope of never having to deal with Maguire ever again for any reason.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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