Service après-vente's Avis

4,7

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Avis qui incluent

Oil Change 158

Care 83

Problem 60

Luther Bloomington 55

Issue 54

Avis récents

Ifrah E.

Minneapolis, MN

05/24/2024

Catégorie : Service

Terrible Service Department

The Service department at this location is terrible. I’ve had an issue with my key fob for my 2022 Tucson that I purchased at this location for the last 6 months. They refuse to replace it even though is under warranty. Today, I had Jack Edwards (advisor) and Craig (manager) interrupt me while I tried to explain the issue and then shout at me when I disagreed with their failure to resolve the issue. I’ll never come back to this location and I suggest you to take your business elsewhere. I’ve never been more disrespected by so called “professionals” in my life. Both of these men felt completely comfortable speaking aggressively to a customer. They have wasted my time and made me come in for multiple appointments for an issue they had no intention solving. What’s the point in paying for a warranty if people like these two guys make it impossible to use it.

Julie M.

Saint Paul, MN

10/25/2023

Catégorie : Service

Sales

We had a great experience buying our new vehicle from Luther Hyundai in Bloomington! It was a long wait (we were told it would be) but well worth it and in the end it came a month earlier than expected! Our sales rep. Ben was knowledgeable, kind, and patient answering all of our questions and keeping us updated along the way! We are very pleased as this was not our experience at a previous dealership!

Alireza J.

Shakopee, MN

05/06/2023

Catégorie : Service

I ask them to fix a dent on my car but they changed the oil instead

The worst dealership and service I have ever seen in my entire life.I ask them to fix a dent on my car but they changed the oil instead. I don’t even go there anymore I’m gonna service my car at Morrie's 394 Hyundai

Daniel J.

Victoria, MN

03/27/2023

Catégorie : Service

Scheduling Service Nightmare

I have 2023 Elantra Limited 14K miles. I called to schedule warranty work as it has developed a fluid lead that drips under the engine; and I have an open key fob recall. Since I do not live close to the dealership, I have no way to leave the vehicle while it is being serviced, so, I opted to wait for the services to be provided. Today, March 27, 2023, I was given a service date, with waiting at the dealer, of May 15, 2023...yes, that's right MAY 15th. . I persisted to try to get a date sooner than that since I am especially concerned about the fluid leak, to no avail.Over the years I have purchased a total of 8 Hyundais, 5 from this dealer, and the best they can do for service is May 15th???? Also, over the years service at this dealer has declined and this is the worst. I love the cars and hate the service !

Kokou jerome A.

Minneapolis, MN

10/26/2022

Catégorie : Service

Service

I dropped off my car for 3 days because of battery issues, they took my stuffs such as jump starter battery 18000mAh, and my 215 pieces home repair tool set and by the way one part of my car was missed and i can realized it right away so they just ordered that one for me. I spoke with the sevices department manager to do double check in camera to see what going on and he said they don't have camera. They are so rude and sneaky.

Client vérifié

Minneapolis, MN

2019 Hyundai Tucson

04/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good experience

Went in for an oil change. Left an hour later, pretty much what I expected. No problems or issues.

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 04/01/2022 08:30 AM

Thank you for your business and the great review!

Carleen Shimanski
Service Manager
952-377-2062

Client vérifié

Minneapolis, MN

2014 Hyundai Santa Fe

04/01/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

5 Star Service!

Very much appreciated the personable & professional help of Austin in the Service Department! He was a pleasure to work with - followed up with me in a timely manner, coordinated a loner car that was needed - in short, made an unfortunate situation less stressful.

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 04/01/2022 08:30 AM

We're glad you enjoyed working with Austin! Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062

Yasmin H.

Minneapolis, MN

2017 Hyundai Santa Fe Sport

03/31/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Maintenance time!

This place is very professional

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 04/01/2022 08:29 AM

Thank you for your business and the great review!

Carleen Shimanski
Service Manager
952-377-2062

Sue M.

Waconia, MN

2014 Hyundai Santa Fe Sport

03/30/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

exceptional service in a timely manner

Quick and friendly service.

Dave B. de Luther Bloomington Hyundai a répondu le 03/30/2022 12:57 PM

Thank you for the great feedback. We appreciate your business.

Lucinda J.

Minneapolis, MN

2013 Hyundai Santa Fe Sport

03/30/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

It was friendly. Even when I forgot my bag in the suv, they pulled around so I may pick it up.

People are friendly. I did have to wait a little bit in line people were in front of me. It was all good.

Dave B. de Luther Bloomington Hyundai a répondu le 03/30/2022 12:58 PM

Thank you for the great feedback. We appreciate your business.

Janet F.

Minneapolis, MN

2017 Hyundai Tucson

03/29/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

great customer service

My car was in for an oil change and 45,000 scheduled maintenance. Austin took the time to explain what would be done and quoted a price before the work was done. I believe he is what "Customer Service" means. This dealership is awesome from sales to service.

Dave B. de Luther Bloomington Hyundai a répondu le 03/30/2022 01:01 PM

Thank you for the great feedback. We appreciate your business.

Client vérifié

Minneapolis, MN

2014 Hyundai Santa Fe Sport

03/22/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Pain-free service for an insurance claim

My car started making extremely loud rattling noises. I called Luther Bloomington Hyundai and asked if I should have the car towed. The representative said he would recommend it, so I did, and they discovered that my catalytic converter had been stolen. I filed and insurance claim online, and the insurance company and Luther Bloomington Hyundai did the rest. All I had to do was wait until the texted me that the car was done. It was painless!

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 03/23/2022 10:36 AM

We're happy to help! Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062

Carol M.

Saint Paul, MN

2019 Hyundai Kona

03/22/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service and Nice People

The service representative showed great customer service skills. He was very pleasant and nice and made sure that I had good service when I was there this past weekend. When I call to schedule service the operator is always friendly.

This dealership is such a contrast to Inver Grove Hyundai where after I purchased my pre-owned Kona, they made it clear by the rudeness and indifference over the phone that they could not care less if I came in for service. I never had treatment like that after buying a vehicle from a dealership.

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 03/22/2022 02:19 PM

We're happy to help! Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062

Kori K.

Minnetonka, MN

2017 Hyundai Elantra

03/22/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Austin’s amazing

Austin is great he always is there to help me abs explain everything before making any decisions in my veh

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 03/22/2022 02:13 PM

We're glad you enjoy working with Austin! Thank you for the great review!

Carleen Shimanski
Service Manager
952-377-2062

Marcus C.

Eden Prairie, MN

2013 Hyundai Sonata

03/22/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Great people, great vehicles, excellent service department!

My Sonata I purchased from Luther Bloomington Hyundai has been an exceptional car. When I do need service, I always go to their service department. Customer service is exceptional and I'm always pleased with the results, most recently thanks to the help of Richard Gepp in the service department.

CARLEEN L S., Service Manager de Luther Bloomington Hyundai a répondu le 03/22/2022 07:57 AM

Thank you for the exceptional review! We look forward to helping you again!

Carleen Shimanski
Service Manager
952-377-2062

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