I feel comfortable with the service provided. The cost came in $700-800 less than the dealer quoted me.
One thing I feel could be improved upon is the lack of notification regarding the 3% they added to the final bill as a credit card surcharge. I don't like surprises. When I saw the total on the detailed receipt I assumed that was the total. It was only once I got home and was reviewing the paperwork again that I saw the surcharge. Tell the customer upfront about and let them decide in advance.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
One thing I feel could be improved upon is the lack of notification regarding the 3% they added to the final bill as a credit card surcharge. I don't like surprises. When I saw the total on the detailed receipt I assumed that was the total. It was only once I got home and was reviewing the paperwork again that I saw the surcharge. Tell the customer upfront about and let them decide in advance.