Lehigh Valley Hyundai is conveniently located in Emmaus, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lehigh Valley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lehigh Valley Hyundai is conveniently located in Emmaus, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lehigh Valley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.
After a horrible experience with members of his staff, I expected the General Manager to take the situation seriously and make a genuine effort to retain a longtime customer. Initially, Iad offered to purchase my vehicle. He later called me back and told me to “take the Carvana.com offer and run with it.”
When I expressed my frustration, his response repeatedly came back to “it’s just business.” The conversation eventually became argumentative rather than productive.
What was perhaps most frustrating was his proposed solution: essentially, let me sell you another new vehicle at a great price. He also questioned why I would let a “5% bad experience” outweigh the “95% good experience” I had previously had with the dealership.
That completely misses the point.
When someone has purchased from your dealership seven times, loyalty should mean something. A longtime customer bringing a serious concern to the General Manager shouldn't feel dismissed with “it’s just business” and then be presented with an opportunity to buy yet another vehicle.
I wasn't looking for special treatment. I was looking for accountability, professionalism, and some indication that seven transactions and years of loyalty actually mattered.
Apparently, when things are going well, you're a valued repeat customer. When there is a problem, “it’s just business.”
After seven vehicles, that is a disappointing way for this relationship to end.