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SureCritic / Concessionnaire Hyundai / Lehigh Valley Hyundai
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Lehigh Valley Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(5 469 Avis)
71
Écrire un avis
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Détails du score

5 stars
79%
4 stars
12%
3 stars
4%
2 stars
2%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5Évaluation globale 2,5/5
423
Total des ReScores™
4,8
Moyenne de ReScore™
71
Score NPS ®

Détails de l'entreprise

À propos

Lehigh Valley Hyundai is conveniently located in Emmaus, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lehigh Valley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Lehigh Valley Hyundai is conveniently located in Emmaus, PA. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Lehigh Valley Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(610) 967-6500
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 5:00 PM
Sat
7:00 AM - 5:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
675 State Avenue Emmaus, PA 18049
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(5 469 Avis)
Écrire un avis
Avis récents
AC
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April C.
Allentown, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/25/2024
0
Catégorie : Service
Horrible Service Dept
Well I have had nothing but problems with this service center.

This is the fourth problem:

Hyundai Service had my car for over a month for a new engine. I did not have any communication with them until it was done about a month and two weeks later. I picked up my car Friday morning and after I got home I realized that my antenna cover was missing. That is not the worst of it. I called and talked with a supervisor and I was told they got a new car wash and this is not the first time this has happened. Well I think if Hyundai knew this was a problem they should be checking the cars..... So now I have to go back into service dept after they get the part to have this fixed.... This is getting ridiculous. This is the fourth problem I have had with them
JH
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Joel H.
Bethlehem, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/16/2023
0
Catégorie : Service
Hyundai Service is horrible.
Hyundai Service is horrible.

I scheduled an appointment for a car repair on a Thursday, 9 Nov 2023. Delivered the car on Wednesday night. Heard nothing about diagnosis or estimated cost by 3 PM Thursday. Tried to contact service agent but got voicemail and asked for callback. No call back. Same thing happened on Friday - no call back. Same thing again on Saturday morning - no call back. Send email to dealership management about noon Saturday which triggered an agent callback mid-afternoon Saturday.

On a scale of 1 to 10, I rate Hyundai customer communication process as a zero. It took 2 1/2 days for a service agent to contact me after repeated attempts and that only occurred because I had to pressure top management.
SM
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Sindy M.
Allentown, PA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/21/2022
0
Catégorie : Service
Bad service
Eso no sirve no compren carros no vuelvan m vendieron un carro q está malo y los carros q venden están explotado y no t lo dicen después q compre el mío m prometieron arreglarlo y nunca lo hicieron y me lo vendieron en 20, cuando el baño d ese carro es 13, y aparte tiene traición mala y mi pago es d 400 después q y ofrecen el carro ni t lo arreglan
Client vérifié
North Catasauqua, PA
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/07/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service and very courteous staff, Tom was great!
Great Experience! Tom was wonderful!
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 04/11/2022 10:03 AM

Karen,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
Lehigh Valley Hyundai
610-965-1409

IQ
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Irene Q.
Macungie, PA
2014 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
I have been going to Lehigh Valley Hyundai for vehicles and service for over 20 years! Have always been well treated and very satisfied with the service!!
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 04/11/2022 10:02 AM

Irene,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
Lehigh Valley Hyundai
610-965-1409

Client vérifié
Bethlehem, PA
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Experience
.
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 04/11/2022 10:02 AM

Janice,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
Lehigh Valley Hyundai
610-965-1409

JE
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Johnny E.
Bethlehem, PA
2016 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
2016 Tucson review.
Extremely satisfied with this dealership. We have been using it since 2013 when we returned to the LV from CA with our 2011 Sonata.
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 04/04/2022 10:15 AM

Johnny,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
Lehigh Valley Hyundai
610-965-1409

Client vérifié
Bethlehem, PA
2020 Hyundai Venue
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service!!
Very Satisfied with the Service!
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 03/31/2022 04:27 AM

Scott,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
Lehigh Valley Hyundai
610-965-1409

GY
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Gerald Y.
Allentown, PA
2016 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Once again, a truly top-notch service experience at Lehigh Valley Hyundai
Ever since the purchase of my used 2016 Hyundai Santa Fe, I have taken the vehicle to Lehigh Valley Hyundai. I am so very satisfied with the excellent degree of courtesy and professionalism displayed by the entire staff. I want to especially extend my thanks to Service Advisor, Tom Muldoon. He has not only been a valuable asset to my service needs, but he has also become a trusted friend. The logistics of getting my SUV to the dealership, and then getting it back after the service, is a smooth and easy process. The arrangements to get me to and from my residence, during the entire service appointment, are systematically handled by the dealership and I could not be more pleased. Hats-off to the entire staff, to whom I extend my gratitude for a job well done!!
Daniel C., Service Director de Lehigh Valley Hyundai a répondu le 03/29/2022 01:55 PM

Gerald,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Daniel Carcione
Service Director
Lehigh Valley Hyundai
Lehigh Valley Honda
610-965-1583

Client vérifié
Macungie, PA
2021 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Great service!
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/25/2022
Type de service : Repair
10
Catégorie : Service
Did good work
It took a little longer than expected since I had an appointment.
JACOB C. de Lehigh Valley Hyundai a répondu le 03/26/2022 11:42 AM

Hey Timothy, this is Jake we spoke on the phone today. I just wanted to say thank you for taking the time to review your survey with me and rescoring to a five star rating for your advisor Dave. We look forward to seeing you on your appointment to take another look at the brakes! 

EK
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Eric K.
Allentown, PA
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Quality of visit
Service was a little wait but for the amount of people there which was pretty many they did the service quickly.
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 03/25/2022 04:52 AM

Eric,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
610-965-1409

Client vérifié
Allentown, PA
2015 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great
Cx service is quite exceptional and they make sure everything is done and taken care of. If there is still something going on they will take care of it. Just have to let them.
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 03/24/2022 01:53 PM

Michael,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
610-965-1409

Client vérifié
Easton, PA
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Low Tire Pressure
Used express service. Exceeded my expectations of service, regular updates on progress of service and how quickly the service was completed,
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 03/25/2022 04:56 AM

Maryellen,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
610-965-1409

MP
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Marcus P.
Bath, PA
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Putting a new engine in my vehicle
The service was impeccable, my vehicle is running like new and the customer service was on point. I highly recommend their business.
ALEXANDRA W. de Lehigh Valley Hyundai a répondu le 03/25/2022 04:58 AM

Marcus,
Thank you so much for your feedback. Please let us know if there is anything else you need, otherwise we will see you for your next service visit!

Sincerely,
Alex Wildman
Service Drive Manager
610-965-1409

MR
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Matthew R.
Allentown, PA
2020 Hyundai Santa Fe
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
5
Catégorie : Service
To long of a wait for an inspection.
9:30 APPOINTMENT, 5 OTHER PEOPLE WAITING THERE WHEN I GOT THERE, ON TIME, DID NOT GET OUT UNTIL 11:15.
Daniel C., Service Director de Lehigh Valley Hyundai a répondu le 03/18/2022 07:33 AM

Matthew,
Thank you so much for your  feedback. We certainly strive to provide our clients with nothing less than a 5-star experience. Anytime we fall short in providing a 5-star service experience we like to follow up with our customers to resolve any and all concerns. When would be a good time for someone from the management team to give you a call? We look forward to speaking with you soon.

Sincerely,
Daniel Carcione
Service Director
Lehigh Valley Hyundai
Lehigh Valley Honda

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Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
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Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
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