They answer the phone with "Late Model. Can you hold, please", and then immediately place you on hold without waiting for a response. I was on hold for 20 minutes, hung up, called back and the same thing happened. All I had was a question that would've taken 10 seconds in entirety and the call would have been over. Wow. If this is your customer service then I want no parts of your service or what you are selling.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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