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SureCritic / Concessionnaire Hyundai / Larson Hyundai
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Larson Hyundai

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 484 Avis)
65
Écrire un avis
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Détails du score

5 stars
74%
4 stars
14%
3 stars
5%
2 stars
3%
1 star
2%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
118
Total des ReScores™
4,7
Moyenne de ReScore™
65
Score NPS ®

Détails de l'entreprise

À propos

Larson Hyundai is staffed with the best in expert technicians who provide quality Hyundai repair and maintenance. Larson Hyundai is staffed with the best in expert technicians who provide quality Hyundai repair and maintenance.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(253) 474-0621
Open
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
7601 South Tacoma Way Tacoma, WA 98409
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(1 484 Avis)
Écrire un avis
Avis récents
JA
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Joe A.
Eugene, OR
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/27/2023
0
Catégorie : Service
Words of wisdom from a former customer and employee
Washington ‧ Closed
Thumbnail Image
265+
OverviewReviewsPhotosBy ownerUsed CarsProductsAbout
Reviews from the web
SureCritic
4.6/5
2,996 votes
Facebook
4/5
100 votes
Carfax
4.3/5
136 reviews
Google review summary
4.4
(1,093)
Reviews
All
finance101
job39
pressure39
oil27
+6
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Newest
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Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.

Full disclosure: I not only bought here, but I worked here as a salesperson. … More
1
Jamie Stocker
1 review
a week ago
NEW
We recently had a really bad experience with two different used car lots. After our van broke down and left us stranded.
We wanted to make sure our next vehicle was a reliable one with amazing … More
Larson Hyundai (Owner)
a week ago
Jamie Stocker, we're happy you found our staff to be so supportive during your experience here at Larson Hyundai.
Asrina Kabeer
Local Guide·23 reviews·12 photos
a month ago
I just have to say how happy I was with my experience with Larson Hyundai and Rochelle! She was absolutely amazing. She greeted us at the door with so much excitement and my husband and I really bonded with her. We walked in on not thinking … More
Larson Hyundai (Owner)
a month ago
Asrina Kabeer, your satisfaction is our top priority. Thank you so much for your positive comments about Larson Hyundai!
Larry Schodroski
9 reviews
3 days ago
NEW
Made a call and was told they had a car I was looking for. I spoke with an older gentleman and was told to come in and see him. When I arrived I was handed off to a different person. Not as knowledgeable and experienced. Once we agreed on … More
1
Larson Hyundai (Owner)
2 days ago
Larry, we're sorry to hear your experience was less than pleasing. Please feel free to share additional detail with our team at larsoncares@looklarson.com.

Larson Hyundai
https://www.larsonhyundai.com › te...
Customer Reviews, Testimonials - Tacoma
Great customer service. They were able to get me in before my maintenance package window and great with email correspondence. I had my 2 young sons with me and ...

Cars.com
https://www.cars.com › ... › Reviews
Larson Hyundai Reviews - Tacoma, WA
Horrible manager and a joke!! ... Do Not get your car fix here unless you want to get ripped off. One problem lead to another. Rude service especially their ...
3.7
(271)

SureCritic
https://www.surecritic.com › reviews
Larson Hyundai | Tacoma, WA | Verified Reviews
After 8 years of submitting a 4-5 star rating, the current rating is a reflection of the latest service visit that was severely lacking in quality. This visit ...
4.6
(2,996)

DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Ratings
228 Reviews of Larson's Hyundai - Hyundai, Service Center Car Dealer Reviews & Helpful Consumer Information about this Hyundai, Service Center dealership ...

Facebook · Larson Hyundai
1.2K+ followers
Larson Hyundai | Tacoma WA
Larson Hyundai, Tacoma, Washington. 1212 likes · 8 talking about this · 2240 were here. The Premier Hyundai Dealership in Tacoma, Washington....
4.0
(100)

Carfax
https://www.carfax.com › Reviews-...
Larson Hyundai Dealership in Tacoma, WA
Courteous, efficient service. The service department is well maintained and the customer service personnel and mechanics are top notch.
4.3
(136)

Kelley Blue Book
https://www.kbb.com › dealers › lar...
Larson Hyundai in Tacoma, WA | Rated 4.6 Stars
They try to get you to sign up for everything and make you believe it is included in the price. Don't return your calls . The finance department who go over ...
4.6
(1,194) · Get free price quote

DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Reviews | Page 23
My experience at Larson Hyundai was a great one! Both Andrew and Captain were very friendly and helpful at getting me into the car that fit my needs and ...

Better Business Bureau
https://www.bbb.org › profile › rob...
Robert Larson Hyundai | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Tacoma, WA. See BBB rating, reviews, complaints, & more.
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Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.

Full disclosure: I not only bought here, but I worked here as a salesperson.

Nobody here cares about employees or customers. The management is all about the almighty dollar.

You will get lied to. They will try to cheat you. This is all thanks to greedy, terrible ownership and management.

This place is a prime example of why everyone from car manufacturers to customers hate dealerships.

Management treats the employees like shit. The general sales manager, Don, is among the worst humans I've ever met. He will tell you things like "you need to wear a suit when it's hot so the customers feel sorry for you and they'll buy from you." He will also call his employees "fucking losers" and "worthless" one week into the month if you haven't sold the number of cars that he thinks you should have. This is after you break a monthly goal by over $300,000. He is also a thief. He will also ask you, as a customer, to lie on your credit application.

The general manager, Mike, acts like he's on your side but ends up being a turncoat. If you tell him that the GSM is harassing employees he will go to HR and have HR change the harassment policy so they are no longer disobeying it.

As a customer they will charge you ridiculous markups, charge you $400 for unnecessary add-ons that cost them $3 and try to sell you a rate for financing that is 2% higher than what you deserve

They steal. They lie. They omit truth. None of them are exempt. When you are led by liars, you either have to follow the course or quit.

The service department might even be worse. In the time I was there they couldn't keep a service manager longer than 2 months because it was such a mess and they couldn't get any support.

Don't go to this one. If you do just use them as a point of reference. If you go anywhere else you will realize how badly you are treated at Larson. Any Larson.

I say any Larson, because this starts at the top. If you saw the emails sent from the owners, the Larsons, to the employees it would make you blush. They don't have the guts to say anything to your face, but they will call you every name in the book over email. Just a bunch of keyboard warriors.

Just look at how they respond to complaints on this Google review board. They don't even offer to fix anything. They just say thank you for letting us know. You shouldn't need any other information to realize that these people don't care.

If this is the kind of business that you want to give money to, then more power to you. I just think everybody needs to know exactly how they operate.

Good luck in your car search. Remember to always get your financing from your bank before you go to the car dealership. Don't ever pay for their stupid add-ons, like Brake Plus. Don't ever pay their ridiculous "dealer markups" because I guarantee there is at least one dealership in the area that doesn't charge them. If you pay a dealer markup, it's almost impossible to trade in your car in the next 5 years. You'd be too far underwater. These people don't care about that though. It's just greed with them.

Knowledge is power. Don't go into any situation not knowing what to expect.
RF
gravatar
Rosaline F.
Tacoma, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2022
10
Catégorie : Service
Joey Coleman is Amazing
Joey Coleman was absolutely amazing, he got my requests answered and handled immediately, , after several employees nor helping or not being able to do anything, Joey did get everything I needed done quickly.
Go see Joey Coleman.
DE
gravatar
Dave e.
Sunnyside, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/23/2022
0
Catégorie : Service
bad bad
11/19/2022 Todd the salesman Really bad customer service, he told me to be able to negotiate on a price I had to be there in person. I drove 3 hours to get there with wife and my 3 kids and 3 hour drive back home., I get there he acts like he owns the place cause he is been working there 30 years. They did not wanna negotiate on the price it was a 2021 Explorer ST. plus they were adding this thing called portfolio theft and break plus for another one thousand dollars something I don't need. if I didn't pay extra for the 2 things I didn't need they won't sell the suv, I asked him if the vehicle had any chips from rocks or scratches he said no, we get there it had a 1 inch diameter chip on the windshield, don't waste your valuable time and hard earning money there. bad bad bad...
MF
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Monique F.
Tacoma, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2022
10
Catégorie : Service
Great Service
I bought my car in here in March 22 (not a Hyundai). I ran into a few issues with the previous car (it was a used car & no one could predict what could happen). Paul, Martin, and Mike worked very hard to get me into another car that was reliable and affordable. Paul did a great job explaining each part of the process & making sure I was aware of what was coming next. I left with a car that I love, and I have no worries that it will last me for a long time.

Thank you!
SV
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Susan V.
Enumclaw, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2022
10
Catégorie : Service
Evin Jones is the Best!
Evin Jones listens to your needs and gets you in the perfect vehicle. For once, the process of purchasing a vehicle didn't give me a headache. He gets you approved and on your way in a jiffy.
SV
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Susan V.
Enumclaw, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2022
10
Catégorie : Service
Evin Jones is the Best!
Evin Jones listens to your needs and gets you in the perfect vehicle. For once, the process of purchasing a vehicle didn't give me a headache. He gets you approved and on your way in a jiffy.
MD
gravatar
Maelynn D.
Bonney Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2022
10
Catégorie : Service
Excellent customer service
I've been to many dealerships before I had come to this one. When my last deal fell through at another dealership, I proceeded to Larson Hyundai. I stayed in contact with one of their salespeople throughout my search for the right car and they were very responsive. When I finally came in to talk in person, Martin helped me get the right car at the desirable payment. He was very nice, respectful, and informative throughout the whole buying process. I look forward to continuing business here in the future and will recommend it to others!
MG
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Marcos G.
Tacoma, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2022
9
Catégorie : Service
easy buy!!
it was the easiest 3 hour experience on a Sunday for me and my son who bought his first car which he wanted and loves driving. both Paul and Joe made it so easy and were so patient to explain everything to my son when he had questions or concerns. A big thank you to them both.
Client vérifié
Spanaway, WA
2006 Hyundai Sonata
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/05/2022
Type de service : Repair
client vérifiéVérifié Client
7
Catégorie : Service
Good place
Cool
Client vérifié
Tacoma, WA
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/05/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Great and fast service. The only thing is that getting an appointment takes a while
Employés avec lesquels vous avez travaillé
TF
TREVINE KEITH FERNANDO
JC
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Jerry C.
Puyallup, WA
2020 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
bad service
The service department was very disorganized. We had to wait 40 minutes to check out with one person when there were 4 others in the office. They need to streamline their check in and out. Our repairs are always excellent, but waiting for 2 1/2 hours for them is a pain and then waiting 40 minutes to give them our money was ridiculous.
Client vérifié
Tacoma, WA
2011 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
Responding in the moment!
After 8 years of submitting a 4-5 star rating, the current rating is a reflection of the latest service visit that was severely lacking in quality. This visit should not be reflective of previous visits or previous excellent customer service oriented staff. Right now I am not inclined to return if the service model is changing.
Client vérifié
Vashon, WA
2006 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Great service
I like taking my car here because the service is great and the prices are competitive.
CL
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Carol L.
Tacoma, WA
2011 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
A
Keith and Edgar are very much appreciated.
Employés avec lesquels vous avez travaillé
TF
TREVINE KEITH FERNANDO
RT
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Rebecca T.
Lakewood, WA
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2022
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Excellent service!
I love that I’m assigned my own staff! Vanessa knows me by face, knows my needs and the needs of my vehicle. She’s gives me all the information I need and makes it happen.
Entreprises près de chez vous
Total Performance
100
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(85 Avis)
Roopair Specialties
99
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(703 Avis)
D & S Autocare
86
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(552 Avis)
Tacoma Dodge Chrysler Jeep Ram
77
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(16 246 Avis)
FIAT of Tacoma
55
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 157 Avis)
Avis sur les véhicules
image du véhicule
2025 Elantra
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(12)
image du véhicule
2025 Elantra Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1)
image du véhicule
2025 Elantra N
Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5Évaluation globale 3,7/5
3,7
(3)
image du véhicule
2025 IONIQ 5 N
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(5)
image du véhicule
2025 IONIQ 6
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(3)
image du véhicule
2025 Kona
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(23)
image du véhicule
2025 Kona Electric
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(1)
image du véhicule
2025 Palisade
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(38)
image du véhicule
2025 Santa Cruz
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(17)
image du véhicule
2025 Santa Fe
Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5Évaluation globale 4,2/5
4,2
(18)
image du véhicule
2025 Santa Fe Hybrid
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(9)
image du véhicule
2025 Sonata
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(6)
image du véhicule
2025 Sonata Hybrid
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(2)
image du véhicule
2025 Tucson
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(56)
image du véhicule
2025 Tucson Hybrid
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(26)
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