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Jim W.

Denver, NC

05/06/2022

Catégorie : Service

Service

Had a diagnostic done at Meineke and they stated the turbo was out in my son's Veloster. I took his vehicle to this dealership to get a second opinion. I was told after a diagnostic test that the turbo was not the problem that is was definitely the intake manifold. I ask Kolby if he was sure and he said absolutely. He gave me a price and I stated if this will fix it to proceed. Never heard back after a week so I called him and he stated he had good news and bad. Stated the manifold was on but it was not producing boost. Stated now it was the waste gate valve. Stated this would definitely get the problem fixed. Stated the intake was bad though. Right. Don't hear from him again for almost a week so I call him and he states the replaced the waste gate valve but no it is the turbo. I said I have all my calls incoming and outgoing recorded and he assured me the intake was the issue and then the waste gate and now he stating the turbo was bad which Meineke said was the issue. I told him I wasn't paying for them replacing parts that weren't bad. He then started to say those parts were contributing factors which was not what he stated. Told him I wanted to speak to the service manager and since it was the end of the day he would have him call me the next day. Didn't hear anything from them the next day so I called and asked for Rob the service manager. Kolby never told the manager the issues so I explained it to Rob. He stated he would call me back and when he did he stated his mechanic was standing behind his diagnoses and I stated wouldn't you if you made two mistakes? He then had the audacity to ask me if I would meet him half way with the costs he wanted to originally charge me. I said no and that I wanted to pick my son's car up the next day. My son picked the car up the next day. We took it to S&S Automotive in Newton and they replaced the turbo which was the issue and looked at the old parts from Hyundai and stated these parts were not bad. This dealership had my son's vehicle for almost three weeks and didn't do anything but try and charge me for parts that weren't bad. Everyone there including the service manager are so unprofessional and lack the ability to diagnose a mechanical issue. I wouldn't take anything to them to diagnose or try to repair. Consumers beware>>>>>

Lake Norman Hyundai

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