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SureCritic / Concessionnaire Honda / Laguna Niguel Hyundai
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Laguna Niguel Hyundai

Score moyen
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(37 Avis)
69
Écrire un avis
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Détails du score

5 stars
77%
4 stars
7%
3 stars
5%
2 stars
3%
1 star
6%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
2
Total des ReScores™
5,0
Moyenne de ReScore™
69
Score NPS ®

Détails de l'entreprise

Catégories
Concessionnaire Honda, Concessionnaire automobile, Concessionnaire de voitures neuves
Contact
(949) 541-2677
Aucune heure d'ouverture fournie

Heures d'ouverture

* America/Adak
28432 Camino Capistrano Laguna Niguel, CA 92677
Obtenir des directions
Département des ventes' Avis
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(37 Avis)
Écrire un avis
Avis récents
AN
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Artem N.
Irvine, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/28/2023
0
Catégorie : Sales
Scratched my car, refused to fix
The worst customer service I've experienced so far. They fixed the car, but left a giant scratch on 2 of my car's doors. When asking them to fix the scratch - they were marinating me for 3 month, saying that they will call back. The name of the service guy is James Gonzalez. He was saying that he will call back, but never did. When I eventually reached out to his manager, there was 0 apologize for the situation, he just mentioned that the car was dirty when they took it and they can't be sure that its them that scratched the door. 0 orientation on the customers, trying to squeeze every single $ out of you, they neglect customer satisfaction like it doesn't exist. Will never step my foot there again and would recommend against going to this place. 0/10
AN
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Artem N.
Irvine, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/28/2023
0
Catégorie : Sales
Scratched my car, refused to fix
The worst customer service I've experienced so far. They fixed the car, but left a giant scratch on 2 of my car's doors. When asking them to fix the scratch - they were marinating me for 3 month, saying that they will call back. The name of the service guy is James Gonzalez. He was saying that he will call back, but never did. When I eventually reached out to his manager, there was 0 apologize for the situation, he just mentioned that the car was dirty when they took it and they can't be sure that its them that scratched the door. 0 orientation on the customers, trying to squeeze every single $ out of you, they neglect customer satisfaction like it doesn't exist. Will never step my foot there again and would recommend against going to this place. 0/10
AN
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Artem N.
Irvine, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/28/2023
0
Catégorie : Sales
Scratched my car, refused to fix
The worst customer service I've experienced so far. They fixed the car, but left a giant scratch on 2 of my car's doors. When asking them to fix the scratch - they were marinating me for 3 month, saying that they will call back. The name of the service guy is James Gonzalez. He was saying that he will call back, but never did. When I eventually reached out to his manager, there was 0 apologize for the situation, he just mentioned that the car was dirty when they took it and they can't be sure that its them that scratched the door. 0 orientation on the customers, trying to squeeze every single $ out of you, they neglect customer satisfaction like it doesn't exist. Will never step my foot there again and would recommend against going to this place. 0/10
LR
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Lorelle R.
Aliso Viejo, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2023
10
Catégorie : Sales
Service
Mike and Carl were so helpful. They were honest when it came to the cost of the vehicle etc. They care about the customer and not just about selling vehicles. It was a great experience
JC
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James C.
Mission Viejo, CA
2022 Hyundai Tucson Hev
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/06/2022
client vérifiéVérifié Client
5
Catégorie : Sales
Difficult
Dealing for a car should not be this confrontational.
Madison B. de Laguna Niguel Hyundai a répondu le 03/10/2022 10:15 AM

We are sorry when our guests do not have a positive experience at our dealership. The entire team really does care about their customers, and we are sorry you didn't feel this way during your visit. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

Client vérifié
Laguna Beach, CA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/01/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Excellent Experience here!!
I was very pleased with this dealership and all the people I dealt with were very helpful, friendly, informative and I felt NO pressure during the whole transaction which was a great surprise & relief! No one tried to talk me into more, there was no pressure to buy “more”, and I am very happy with the new vehicle I got and all its features, it’s appearance, and yes even the price! I definitely recommend this dealership especially if you are looking for an enjoyable no-pressure car buying experience, I was and that’s what I got!
PHU H. de Laguna Niguel Hyundai a répondu le 03/20/2022 09:54 AM

Howdy Ms. Sorlie,
Welcome to Laguna niguel Hyundai family with Your 22' Tucson.
We appreciated your beautiful words of Us.
We very much value the After sales experiences, So we are here for your mastering of your new gadgets in your Tucson.
Please tell Us when & how We could help, OK !

God Blessings to Yours
Phu Ho
949-485-3737 ext 426

DR
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Daksh R.
Laguna Hills, CA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/22/2022
0
Catégorie : Sales
Avoid them if you can
Very unprofessional. I was communicating about buying a car and was very clear i will buy it if they can sell it for msrp. Initially was told about dealer accessories and i told them i don't want it. I get an email from them(Ezmeralda) stating that the management has notified that they are selling at msrp and accessories are added once the car arrives and can be avoided if i come in and prepurchase the vehicle. I called(Mike Nam) them to confirm it and he said yes. I go there and they said straight no. Why would you do that to your customers? Why say or promise something if you cannot honor it? They did not even had a courtesy to apologize for the miscommunication if that was the case. Please avoid them if possible.
AS
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Andrew S.
Irvine, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/06/2022
10
Catégorie : Sales
Great Service
I want to personally thank Mike Nam for helping me buy my new Hyundai Tuscon. He made the process quick and easy. He was extremely kind and provided excellent service to me and my family. I would definitely recommend Mike’s help in the future to friends and family.
Madison B. de Laguna Niguel Hyundai a répondu le 02/07/2022 12:45 PM

We are pleased you were satisfied with Mike’s quality of service! Thank you for your feedback and your business! Next time you have any questions or need anything, just reach out to Mike, and he will be sure to take great care of your again! We look forward to helping you again! Have a great week!

PHU H. de Laguna Niguel Hyundai a répondu le 02/09/2022 04:06 PM

Howdy Mr. Shin,
We welcome You to our Family of Laguna Niguel Hyundai with Your brand new Tucson.
We thanking Your great comments of Mike & our Dealership.
We are here for your Needs

God Blessings to Yours
Phu 
949-485-3700 ext  426

MC
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Michael C.
Mission Viejo, CA
2022 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Good deal
I was happy that they were able to meet my needs so that we could make the deal.
Madison B. de Laguna Niguel Hyundai a répondu le 02/04/2022 02:08 PM

We appreciate your business and your 5-star review! Thank you for taking the time to leave us your feedback! We look forward to helping you again! Have a great week!

PHU H. de Laguna Niguel Hyundai a répondu le 02/05/2022 11:22 AM

Howdy Mr. Crowder,
Welcome to Laguna Niguel Hyundai Family.
We are very appreciative for your inputs, so We could improve to serve better.
Most important with Your 5 Stars review, We Thank you :)
For those gadgets in your 22' Santa Fe, We are here to go over and over untill Y'all are comfortable OK !

God Blessings to Yours
Phu Ho
949-485-3700 ext 426

EF
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Evan F.
Ladera Ranch, CA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Wonderful
We were very happy with our experience.
PHU H. de Laguna Niguel Hyundai a répondu le 01/22/2022 06:59 PM

Welcome The Forbes to Our Laguna Niguel Hyundai Family,
We Thank You for Your trust and wonderful comments.
Please Do let Us know how & when to make sure You are mastered all those wonderful Gadgets of Your 22' Tucson again and again Ok!

God Blessings to Yours

Phu Ho
949-485-3700 ext 426

TM
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Teri M.
Laguna Niguel, CA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2022
client vérifiéVérifié Client
10
Catégorie : Sales
A wonderful experience.
I can’t say enough good things about my purchasing experience. Not only do I ADORE my new car but Hamid and the rest of the gentlemen helping me were all kind, friendly, personable and helpful. Thank you for a positive experience.
Madison B. de Laguna Niguel Hyundai a répondu le 01/06/2022 10:25 AM

Thank you for taking the time to leave us your feedback! Your satisfaction with our quality of service is important to us. We appreciate your business and your 5-star review! Let us know the next time you need anything or have any questions and we will be looking forward to helping you again! Have a great rest of your week!

PHU H. de Laguna Niguel Hyundai a répondu le 01/06/2022 07:55 PM

Howdy Ms. Mcphillips,
Welcome to Our Family of Laguna Niguel Hyundai with Your 22' Tucson.
We appreciate you recognizing our efforst to earn your trust! 
You are welcome to send us some more guests! 
May God Bless your family 

Phu Ho
Laguna Niguel Hyundai 
(949)-485-3737 EXT 426 

CL
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Carol L.
Dana Point, CA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/01/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Carol L.
I brought my previous Tucson in for service when I told the person in service that I was turning my car in on January 5 and wanted some help in what I had to do. He brought me to Aaron Vega, who is in sales. Aaron was so professional and helpful and made everything so easy. I walked out that day with a new Tucson.
PHU H. de Laguna Niguel Hyundai a répondu le 01/02/2022 10:08 AM

Healthy & Bless Holidays to Yours Ms. Lavigne,
We always Welcome Your Loyalty with Laguna Niguel Hyundai once again with 22' Tucson.
We Do appreciative Your Value comments :)
Please Do let Us guide You with all New gadgets of 22' Tucson over and over till You are comformtabled OK :)

God Blessings to Yours

Phu HO
949-485-3700 ext 426

Client vérifié
Rancho Mirage, CA
2022 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
client vérifiéVérifié Client
10
Catégorie : Sales
6th Hyundai from this dealership
Friendly and very clean. Everything with the delivery and finance went very smooth. Santa Fe is awesome!
PHU H. de Laguna Niguel Hyundai a répondu le 12/16/2021 08:31 PM

Howdy Mr. Loynes,
We DO Thank you for your loyalty with our Laguna Niguel Hyundai.
Also with your VERY kind words.
As You know We always welcome New Guests from your families & Friends recommendation.

Healthy & Bless Holidays to Yours
Phu Ho
949-485-3700 ext 426

JL
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Joohyeong L.
Irvine, CA
2022 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Clean and nice dealershop
They provide nice service. When I purchase Hyundai Elantra 2022 model, I had a lot of positive effect with this dealershop
PHU H. de Laguna Niguel Hyundai a répondu le 12/16/2021 06:33 PM

Howdy Mr. Lee,
Welcome to Laguna Niguel Huyndai Family.
We do appreciate your input.
We always welcome new Guests from your referral, too :)

Phu Ho
949-485-3700 ext 426

Client vérifié
Aliso Viejo, CA
2022 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/27/2021
client vérifiéVérifié Client
9
Catégorie : Sales
very good dealership
very good car, except for the headlight not as strong enough for nigh drive.
PHU H. de Laguna Niguel Hyundai a répondu le 11/28/2021 10:10 AM

Howdy Mr. Ramzi,
Welcome  to Our Laguna Niguel Hyundai's Family
We do Thank You For your input :)

God Bless

Phu

1-15 sur 37 résultats
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