Kunes Country Hyundai of Quincy

Hi Margie.
Thank you for taking the time to provide us with some feedback on you most recent visit. I am sorry about the parking lot situation. You must have caught us at a really busy time. I hope that this doesn't leave a bad taste in your mouth as we try to get our customers in and out as quickly as possible but sometimes we are just simply overwhelmed due to how fast we are growing. We know that our parking lot is a bit of an issue right now and have plans in the works for a whole new building and lot to accommodate for our fast growing dealership. Tis obviously will take some time though so that being said, if you come here for any reason and there are no available parking spots by our service drive, please just pull up next to one of the garage doors and we will move it to where we need it to be. Once again I am very sorry for this and I hope that you will give me the opportunity to earn a 5 star survey as anything else really does hurt our numbers back here in service. Hopefully the service provided was top notch. If not PLEASE let me know. You have always been a great customer of ours and we really enjoy seeing you at the dealership and hope to see you again soon. 
Thanks again Margie! 
I hope you have a great day and will consider giving me a rescore. 

Hi Margie!
I am resopnding back to this again in hopes that you receive the rescore this time. Please let me know if you need any assistance. 
Thanks again!

Hi Margie! 
Here is the email that we just discussed on the phone. I hope that you receive it this time.
Thank you SO MUCH!

Hi Dennis!
Thank you for the great review. We really appreciate your business and look forward to seeing you back at the dealership!

Hi Norma!
Thank you for another great review. We always love catching up wit you when you come in. Stop by when the sun comes back out so we can wash that Tucson up for you! 

Hi Jessica!
Thank you for giving us some feedback. Once again, I am sorry for this mishap. I am not sure where we are at with repairs as I am no longer in charge of this situation but I really do hope that we were able to get this resolved. I think you know how I felt about this and I am extremely sorry. I hope that I can earn your respect and we can move past this. Please let me know if there is anything that you ever need help with. 

Thanks again Jessica. 

Hi Mark!
Thank you for the great review. We really appreciate your business and look forward to seeing you back at the dealership.

Thank you for the great review Christine! I will make sure to give him a pat on the back. Please let us know if there is anything else we can do for you!

Thanks for the great review Norma! We always look forward to seeing you back at the dealership!

Hi Melvin!
Thank you for the great review.We really appreciate your business and look forward to seeing you back here at the dealership. 

 

Hi Brooklyn!
Thank you so much for giving me a rescore. You have no idea how much we depend on good surveys. Once again, I am sorry for any confusion or bad experiences you may have had in sales. If there is anything else that I can do, please do not hesitate to reach out to me any time. Once again, I really do appreciate this rescore and would love to show you my appreciation by offering you a free oil change the next time that it is due. Just schedule it at the dealership and mention this survey to either myself or my service advisor Brandon when you schedule your appointment. 
Thanks again Broolyn! Have a great day!