Koeppel Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance service.Koeppel Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance service.
I have been a loyal customer of Koeppel Hyundai for many years. We recently encountered engine problems and bought the car in for service. During the first visit in which they had the car for 4 days, they misdiagnosed the problem stating that a spark plug was bad. They advised me to replace all the spark plugs, which I did. I picked up the car and parked it in my garage. Two days later, the same issue occurred. After calling and calling the dealership I was finally given a new appointment and provided with a loaner car for which i needed to put down a $500 deposit (which has still not been refunded). They had my car for an additional 6 days and provided a diagnoses of a faulty fuel injector which they say they fixed. We picked up the car, put it in our garage and 2 days later drove it for no more than 5 miles when the check engine light came back on and the car started exhibiting the same issues all over again. NO ONE in service has picked up a phone for 2 days. NO ONE has returned my voicemail messages. NO ONE has returned my text messages. My husband brought the car back and spoke to the manager, Christene Kemmet, who basically told my husband it wasn't her problem. We are now stuck with a broken down car and no reliable repair service. The new personnel in Koeppel Hyundai are the worst. I have never experienced such ineptitude in all my years of dealing with this particular dealership. They don't know what they are doing. Their only retort is "the computer diagnosed the alleged problem" and it is now out of their hands. How can they possibly consider themselves "pro-customer"?? I'm disgusted.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
