I am the proud owner of a 2024 GV80 and chose King Genesis for its outstanding concierge service and convenience (this is my second GV80 purchased here). However, I've run into some challenges when trying to connect with the service concierge department. Just yesterday, when I reached out, I was directed to an automated system that informed me that the concierge service was no longer available, leaving me quite confused. This morning, I took it upon myself to log onto the website and chat with a representative, who clarified that the service is still available, only adding to my confusion.
Additionally, I’m having an issue with my horn; it has unexpectedly stopped working, even though my vehicle has barely hit 5,000 miles, and I don't drive it very often. I'm currently waiting to speak with a service advisor about this issue. I also plan to discuss the recurring issue with the outside mirrors, as they often fail to return to their original position after reverse gear is used. This will be the third time I've brought this up.
While I typically don’t write reviews, I felt compelled to share my experience in hopes it might prompt a closer look at these car issues. Although readjusting the mirrors is a quick fix, I believe it shouldn’t be part of my daily routine. I’m eager to see how these concerns will be resolved.
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Additionally, I’m having an issue with my horn; it has unexpectedly stopped working, even though my vehicle has barely hit 5,000 miles, and I don't drive it very often. I'm currently waiting to speak with a service advisor about this issue. I also plan to discuss the recurring issue with the outside mirrors, as they often fail to return to their original position after reverse gear is used. This will be the third time I've brought this up.
While I typically don’t write reviews, I felt compelled to share my experience in hopes it might prompt a closer look at these car issues. Although readjusting the mirrors is a quick fix, I believe it shouldn’t be part of my daily routine. I’m eager to see how these concerns will be resolved.