Ken Garff Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.Ken Garff Hyundai's factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.
I have to say, I have bought our last two new cars from Ken Garff Hyundai and was very happy with the experiences from a Sales perspective. However, we recently took in our 2015 Santa Fe with 144,000 miles on it, since the engine obviously was bad and was making a horrible knocking noise. The closest appointment they had was two weeks later, so I scheduled it. We had our vehicle towed to the dealership. I figured they would look at it that monday, since that was when our appointment was scheduled, but they didnt. I waited until wednesday to call them, they still hadnt finished diagnosing it. Finally a couple of days later, I called for an update and they told me the engine was shot and would need a replacement. I was told that it was out of warranty but they would reach out to Hyundai to see what they could do, which I appreciated. However, it has now been well over a month and it feels like nothing has been done. I dont receive any updates unless I call, which I have done about once a week. I didnt want to leave a review, but couldnt figure out how to leave my feedback with someone who would care. I dont think I will be buying my next vehicle from Ken Garff, which frustrates me since I have had good sales experiences here.
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