Went from great review to a level of Rick Hendrick
I’ve been going to Europro for a couple of years and it was great. I published a great review on their website. I had my SUV in yesterday for service and the communications were terrible. Not only was the car not finished the day they said it would be done BUT the next day it was an hour late.
Rides back and forth were scheduled and rescheduled…my PT appointment ( paraplegic) had to be cancelled and we had asked new windshield wipers be put on the car and that wasn’t communicated or completed.
Not sure why the problems but I hope it is a short blip. I’d hate to go to Hendricks!!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Rides back and forth were scheduled and rescheduled…my PT appointment ( paraplegic) had to be cancelled and we had asked new windshield wipers be put on the car and that wasn’t communicated or completed.
Not sure why the problems but I hope it is a short blip. I’d hate to go to Hendricks!!