JRS Auto Repair is a family owned Automotive Repair and Maintenance facility in Laurel, MD. We offer full service on all makes and models. We believe in giving each customer peace of mind by providing dealer quality at affordable prices. Our goal is to inform each and every person how their vehicle health is and should be. JRS Auto Repair is a family owned Automotive Repair and Maintenance facility in Laurel, MD. We offer full service on all makes and models. We believe in giving each customer peace of mind by providing dealer quality at affordable prices. Our goal is to inform each and every person how their vehicle health is and should be.
My car sat at your dealership for a week, and I ended up having to spend $140 to replace the part. I even had to buy another one on eBay for nearly twice what I originally paid. Had I known my belongings weren’t secure while my car was left overnight, I never would have left it there.
What frustrates me most is that no one took accountability, no one confirmed what happened, and I was never reimbursed for the missing part. From my perspective, this happened while my vehicle was in your care, and that’s why I’m still upset. You never took accountability for what happened, and you never offered to reimburse me for the part that was in my vehicle when I left it overnight on your property for repairs. The part was in your possession while my vehicle was in your care, and instead of replacing it or compensating me, I was left to purchase another one myself.
I had to buy a replacement part for nearly twice what I originally paid, which is completely unacceptable. I do not believe this reflects fair business practices, and I am extremely disappointed with how this situation was handled.
I am requesting reimbursement for the cost of the missing part $140. If this matter cannot be resolved, I will pursue further action, including filing a claim in court.