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John O'Neil Johnson Hyundai

Score moyen
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(549 Avis)
52
Écrire un avis
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Détails du score

5 stars
70%
4 stars
13%
3 stars
7%
2 stars
4%
1 star
3%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,1/5Évaluation globale 2,1/5Évaluation globale 2,1/5Évaluation globale 2,1/5Évaluation globale 2,1/5
12
Total des ReScores™
4,8
Moyenne de ReScore™
52
Score NPS ®

Détails de l'entreprise

À propos

John O'Neil Johnson Hyundai is your Meridian, MS Hyundai dealer, serving Lauderdale County and Collinsville. From oil changes to engine repair, our service center is equipped to handle any maintenance or repair need you may have. Call or visit our website today to schedule an appointment for service! John O'Neil Johnson Hyundai is your Meridian, MS Hyundai dealer, serving Lauderdale County and Collinsville. From oil changes to engine repair, our service center is equipped to handle any maintenance or repair need you may have. Call or visit our website today to schedule an appointment for service!

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(601) 621-5100
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Heure centrale (É.-U. et Canada)
2001 Highway 39 North Meridian, MS 39301
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(549 Avis)
Écrire un avis
Avis récents
DR
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Dortha R.
Pachuta, MS
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Vehicle complete sooner than was promised, time wise.
Completely satisfied with my service.
GF
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Gabriel F.
Bay St. Louis, MS
2022 Hyundai Tucson Hev
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/17/2022
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
Tried to destroy the engine in my new vehicle.
I was driving out of the dealership parking lot after a routine oil change when I heard a noise under the hood. Then, the check engine light came on. I switched the car off, got out, and found oil everywhere. Turns out they installed the oil filter incorrectly. After two attempts and another batch of oil everywhere, they finally got it right. They sprayed the car off (still smells like oil) and handed me the keys. The check engine light was still on! They reset it, and now I’m driving a car with no trust that it will last.
TS
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Tracy S.
Las Vegas, NV
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Young lady that greeted me was fabulous on customer service . I don’t remember her name but she was great
Client vérifié
Jackson, MS
2017 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service!
Client vérifié
Meridian, MS
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Fast repair and easy to schedule. Staff is great and always friendly!
ML
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Mitchell L.
Butler, AL
2017 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Rebate fixed
Had a few rebates to be taken care of. They were.
Just traded for 22 Sonata Hybrid love my car.
WD
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William D.
Meridian, MS
2020 Hyundai Santa Fe
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/09/2022
Type de service : Maintenance
client vérifiéVérifié Client
2
Catégorie : Service
2020 Hyundai Santa FE SEL
Visited for service on 2/2/22: 20 Hyundai Santa FE. First visit (purchased vehicle here) there customer service lounge - dirty & a small dog came walking thru & mooching for food (was eating breakfast at the time) oil change & tire rotation was 50 minutes; was told by service advisor that my vehicle was finished that they were pulling out my vehicle. While outside & waiting about 5 minutes for my vehicle - noticed that the cardboard box that holds clear plastic seat covers & floor protectors was covered with bird crap (a years worth (note: there were no seat or floor protectors in my vehicle - thank goodness) Also, the side wall of the service Dept entry was covered in Cobb webs & filth along with storing a Mop Bucket & Mop. There’s a barbecue grill stored on the other exterior (under awning); Did not receive a copy of the services performed. Also, made note to Marci (service advisor) when initially coming in the door for service that their was an engine clatter everytime I start the vehicle when it’s cold & initially starting for the day. When Marci advised me my Santa FE was ready & they’re going to be pulling it out - had to press her on the engine clatter (“oh, they checked codes & everything is fine) Marci said next time come In - may need to drop off night before so they can check it out when cold. After leaving & returning home, I called John O’Neil Johnson to speak with Hyundai Service Dept (receptionist answering the phone at the Toyota Dealership) mmm..hmm & placed me on hold (Is that the best they can do before placing a call on hold ?? THIS WAS MY First time to visit for service after the sale (previously purchased new.. 2013 Sonata, 2016 Santa FE and at present 2020 Santa FE). Have always used Firestone - as they are prompt, professional & diligent in advising of next service AND they check filters & advise of need to replace. (Note: When I purchased the 2020 Santa FE they included the first 4 oil changes free and at 30K miles decided what the heck - it’s free oil change.. Have been using Firestone & I will return back to them.. .)
Bottomline at first Blush - The service area & customer service area is unkempt, the Service Advisor Marci lacks the professional comportment in her position that encourages patronage. The service experience after the sale is substandard.
Client vérifié
Enterprise, MS
2021 Hyundai Sonata
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/04/2022
client vérifiéVérifié Client
7
Catégorie : Service
Corrected issue
We had an issue which was resolved after my initial review.
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/02/2022
Type de service : Maintenance
3
Catégorie : Service
Custom items removed from my car
Service was completed but custom valve stem covers were removed from my car and replaced with plain ones. They claimed they didn't do it yet air was put in all four tires. Didn't offer to replace.
KATLIN C. de John O'Neil Johnson Hyundai a répondu le 02/04/2022 09:08 AM

called and spoke with customer of concern, inspected in attempts to find missing caps. none found, purchased new caps informed customer of when they are to arrive and will call her for install 

Client vérifié
Meridian, MS
2017 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service and great people!
Great service and great people!
Client vérifié
Jackson, MS
2017 Hyundai Accent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Staff provided great service from beginning to end.
MB
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Mckenzie B.
Ellisville, MS
2016 Hyundai Tucson
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/17/2022
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Quality of vehicles sold needs attention
Purchased a 2016 Tucson 12/22/21 we are now on 1/17/22 & on our 4th trip back & forth with engine issues & service department assuring its fixed when it’s not ! Don’t sell vehicles that have issues ! It’s simple
MN
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Michael N.
Chunky, MS
2014 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/31/2021
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
Poor Quality of Service and a Filthy Dirty Facility.
I love my Tucson , but the lack of quality, trust and knowledge of the service department personnel leaves much to be desired. The cost of a standard service has doubled in six (6mo.) months for no apparent reason and no explanation has been given as to why the price has doubled.
The entire Dealership is filthy dirty , both inside and out ! Junk is laying all over the outside of the dealership and I have never seen it cleaned up in all the times my vehicle has been in for repair or service. I feel like I've been lied to on many occasions and can no longer trust John O Neil Johnson Hyundia personnel to service or make repairs on my vehicle
DC
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Daphne C.
Meridian, MS
2013 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
A family of Hyundai owners
This is my 2nd SantaFe………I have talked about loving it so…..now my son and granddaughter both have purchased one :)
BC
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Beth C.
Collinsville, MS
2019 Hyundai Santa Fe
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
0
Catégorie : Service
Was not honest about what was done to my vehicle
I do not trust any dealership that is not going to really do the things on the check list that they said they did. I was lied too and can never really trust this dealership again I paid a lot for the gold warranty also just to make sure that my vehicle was taken care of properly by a certified well trained employee.
Client vérifié
Philadelphia, MS
2017 Hyundai Tucson
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/11/2021
Type de service : Maintenance
client vérifiéVérifié Client
1
Catégorie : Service
Repairs
The dealership will charge you labor for work not done. These people are horrible and busy eating chip and dip instead of helping customers!!
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4,6
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