Service après-vente's Avis

4,8

(1 835 Avis)

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Avis récents

Allen E.

Ayden, NC

10/04/2023

Catégorie : Service

Mr Bushrod was an extraordinary salesman

I was at the dealership getting a recall update on my 2015 Elantra when a nice young man approached me introducing himself Kolby. Respectful and knowledgeable answering all my questions about the 2023 Santa Cruz. The finance team was great and worked with me to get to a down payment AND monthly payment I had in mind. After purchase they will answer any questions you may have. I would highly recommend.

Fank W.

Washington, NC

06/30/2023

Catégorie : Service

Doesn't want to honor manufacturers warrentee!

My friend bought a 2022 maverick about 5 months ago in South Carolina. He came to Washington a week ago for an extended couple month visit when his car quit. Fortunately he had also spent the money to purchase Ford's bumper to bumper extended warranty that was in Ford's name. Pechels Ford in Washington first told him that they did not accept the Ford warranty. When he threatened to call Ford, then all of a sudden they were willing to back the Ford Warranty.

They looked at the hybrid maverick and determined that it was a known issue that in fact Ford had made a specialty part to fix the issue and they ordered that part, In the mean time they put in a claim with the Ford warranty and now they're telling him that it has been denied even though the warranty is bumper to bumper and this is a very well known electrical issue with the Maverick... So today he's going up there again to get the actual letter of rejection from them (if they actually have it) and then call Ford Corporate!

Me, I bought my last 2 cars from Pecheles and had a 3rd one, that I bought used, serviced there. No more, this is so wrong!

On top of that, I took my used Tacoma and asked them to give me a realistic price that I should ask to sell the truck privately. The manager looked at it and told me that a realistic price for it was $20,000. I ended up selling it a week later to the Nissan dealership for $23,000 (and no, I wasn't buying a car from that dealership, I was byuing a new Santa Cruz from Pecheles Greenville) and the dealership told me that they would be flipping it for $27,000 with nothing done to it...Nice quote Pecheles of Washington.

In the end, my experience with Pecheles in Greenville has always been positive. The Washington store is Pecheles in name only.

Clifton E.

Ayden, NC

12/15/2022

Catégorie : Service

poor customer relationship and loyalty.

I went to purchase a car and put down a deposit and found a better deal for same car and they would not match it, some staff was very cold and was not willing take care of a twenty year customer. they would not refund deposit of 500 dollar. Please do not leave a deposit, what a thief.

Clifton E.

Ayden, NC

12/15/2022

Catégorie : Service

poor customer relationship and loyalty.

Troy T.

Greenville, NC

11/04/2022

Catégorie : Service

Excellent help

My mother in law (Mom) has Alzheimer's. My wife and I cannot leave her alone. October 26, Salesman Tyler Futrell volunteered to sit with Mom at a table near his desk so that my wife and I could clearly hear about finance and warranties. He was so kind and gentle with her. This was a huge blessing. We'll done. Above and beyond! You have my business this day forward.

Client vérifié

Greenville, NC

2019 Hyundai Kona

03/27/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recent service

My vehicle was serviced in a thorough and timely manner. Customer service offered was good.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 03/28/2022 07:09 AM

Good morning. Thanks for taking the time to complete the survey. We appreciate the five stars and the kind comments about our team. Have a wonderful day!

Client vérifié

Greenville, NC

2014 Hyundai Sonata

03/09/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Overall very good experience

PECHELES has been very good to deal with when purchasing/leasing a car. Highly recommend Anthony Sutton.

Service on vehicle is overall satisfactory- ease of checking in, shuttle if needed. Good explanation of what’s needed. Return vehicle when indicate will be complete.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 03/11/2022 05:15 AM

Good morning. Thank you for the great survey and kind comments. Our team works hard to go the extra-mile for our valued guests! We appreciate your business!

Marna N.

Winterville, NC

2019 Hyundai Santa Fe

02/24/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Lack of communication

Many issues. Almost 3 weeks for warranty repair, when told it would be about 1 week. Didn’t receive good information or updates when waiting for parts. Attempted overcharge for non warranty work. Constantly sent to wrong voicemail. Interior of car floor returned dirty.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 02/25/2022 03:02 PM

Good evening. We deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Our service manager has reached out several times to learn more and to work toward a satisfactory resolution for you, but has been unsuccessful in reaching you. We value your input and your business and would like to resolve your concerns. If you prefer, please feel free to call or email me directly at lpainter@pechelesautomotive.com . Thank you for bringing this to our attention.

Carl B.

Greenville, NC

2016 Hyundai Santa Fe Sport

02/11/2022

Type de service : Maintenance

Vérifié Client

Catégorie : Service

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Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 02/14/2022 06:41 AM

Good morning. Thank you for taking the time to provide feedback for us and completing the survey. We appreciate your business!

Mary N.

Greenville, NC

2021 Hyundai Santa Fe

02/06/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Long Wait

I had to wait over seven days for a battery replacement.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 02/07/2022 04:55 AM

Good morning. Thanks for the positive star rating despite the wait you described. We're very sorry that your experience was not more timely and we appreciate your feedback. We will use it to improve. Thanks again. We appreciate your business!

Leoardus W.

Fremont, NC

2022 Hyundai Tucson

01/13/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

They take care of their own.

I bought a 2022 Hyundai Tucson in May of 2021 and they have consistently contacted me, not the other way around for services & recalls. Now when I lost my key fob I contact them and they helped me. They called when it came in and set up an appointment so they could input the chip to my vehicle. I don't have anything but praises for Joe Pecheles Hyundai of Greenville.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 01/14/2022 04:03 AM

Good morning. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Your satisfaction means a lot to us, and we truly appreciate you choosing Joe Pecheles Hyundai for all of your automotive needs. We look forward to seeing you again soon!

Donald P.

Chocowinity, NC

2020 Hyundai Palisade

01/13/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Fantastic

In/out and going home

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 01/14/2022 04:01 AM

Good morning and thanks for the great review! And thank you for being one of our valued guests. We look forward to your next visit. Have a great day.

Kristopher A.

Greenville, NC

2021 Hyundai Elantra

01/07/2022

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellence

Exceptionally professional team of people. From sales to service.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 01/11/2022 01:43 PM

Thanks so much for the great review. Your satisfaction means a lot to us, and we truly appreciate you choosing Joe Pecheles Hyundai for all of your automotive needs. See you again soon!

Client vérifié

Greenville, NC

2015 Hyundai Tucson

12/21/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Pleased with service

Can not ask for anything more Joe Pecheles Dealership is the greatest.

Laura L P., Customer Relations Director de Joe Pecheles Hyundai a répondu le 12/22/2021 04:56 AM

Good morning. Thanks so much for the kind remarks and awesome survey! We look forward to welcoming you back! Happy holidays!

Thomas W.