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Jim Ellis Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(5 367 Avis)
69
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5Évaluation globale 2,7/5
256
Total des ReScores
4,6
Moyenne de ReScore
69
Score NPS ®

Détails de l'entreprise

À propos

Jim Ellis Hyundai in Atlanta, GA. is staffed with expert technicians who provide professional and quality Hyundai repair and maintenance. Jim Ellis Hyundai in Atlanta, GA. is staffed with expert technicians who provide professional and quality Hyundai repair and maintenance.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(770) 234-7950

Heures d'ouverture

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 7:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
5785 Peachtree Industrial Blvd Atlanta, GA 30341
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(5 367 Avis)

CB
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Catherine B.
Avondale Estates, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/21/2025
0
Catégorie : Service
VERY VERY disappointing custome service
I rarely leave negative reviews, but the experience I had with this dealership was, by far, the worst customer service I've ever encountered. While I'm sure the sales team puts their best foot forward when you're buying a car, their service and repair department tells a completely different story.

About a year ago, I had a great service experience here, which makes this recent situation all the more disappointing. On Wednesday, my car was towed to the dealership due to a damaged tire. Since a diagnostic test was required, the vehicle had to stay overnight. From that point on, communication was virtually nonexistent. I received no updates for two days. When I called, I was repeatedly placed on hold, one time for over 20 minutes, and several times my calls were disconnected instead of being transferred to Jonathan, who was supposedly handling my case. Out of 15 attempts to reach them over two days, maybe five calls were actually answered.

Jonathan did return two of my calls to tell me that their dealership refused to honor my Hyundai protection plan, stating they don't work with third-party companies--even after the insurance provider confirmed they've dealt directly with this location before, and provided all necessary information and a phone number for them to reach out directly to them. Jonathan's response was: "We don't call third party companies. You need to go back to the dealership where you purchased the protection plan."

I spent over five hours on the phone between this dealership, the protection plan company, and other Hyundai dealerships trying to find a resolution. Jonathan advised me to have my car re-towed to Rick Case Hyundai, claiming it would be a complimentary transfer between dealerships--this turned out to be false, and it was clear he hadn't verified the information before passing it along. When I contacted the Rick Case dealership, even their staff expressed disbelief at how poorly the situation had been handled.

In contrast, the Rick Case Hyundai staff went above and beyond to help. They made me feel valued, were responsive, and as of this morning, already provided 2 updates me having to call them. I also contacted Potamkin Hyundai to check on tire availability and received the same level of kindness and efficiency over the phone. Both of these dealerships made me feel welcomed from the moment I spoke to them.

Even the customer lounge areas reflect the difference in care: Jim Ellis Hyundai had a partially working coffee machine with no sugar stirrers and no other refreshments. In contrast, both Rick Case and Potamkin offer snacks, bottled water, and a clean, inviting atmosphere--small touches that show they value their customers.

My advice to the Jim Ellis Hyundai team: you have A LOT of work to do when it comes to basic customer service. I strongly recommend you visit the Rick Case or Potamkin Hyundai dealerships and see how their customer services compare with yours. Simple courtesy and kindness and just showing some effort to work/help your customers goes a LONG way. You have lost my business for ever!

BL
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Brian L.
Atlanta, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/10/2023
0
Catégorie : Service
Doesn't stand behind their work
Disappointed with service and recommend to stay far away. Clearly they focus on sales (given those reviews) but leave you high and dry for service. Took our car here for 3 years for regular maintenance. Noticed recently it’s harder and harder to get anyone’s attention, response to calls, or emails. That should have been a sign...

Our last oil change/preventative maintenance service in December was rescheduled multiple times (with nobody notifying me until I reached out). When it finally was picked up we assumed all was fine as we never spoke with anyone - the car was dropped off at our house with only the invoice inside (we had pickup/drop-off service). A couple months later the brakes were metal on metal and we had to replace them in an emergency.

There was no note on the invoice about the brakes, no inspection record/page that is usually part of the invoice as part of the our “preventative” maintenance inspection (and has been included in ALL prior visits), and nobody told us anything at all. We reached out multiple times to get reimbursed for the rotor replacement that was required due to the metal on metal. Not brakes - just the demanded rotors. But nobody had the courtesy to even respond at Jim Ellis. I finally got someone on the phone in September, and after taking down my information and promising to get back to me, they never did. Although I did learn in that call the service advisor who handled our last visit is no longer there. That should be telling….

I finally escalated to Hyundai corporate. Jim Ellis did respond to them. And said I refused brake service and battery service. Huh??? LITERALLY NOBODY EVER SPOKE TO ME IN THE ENTIRE PROCESS - HOW COULD I TURN DOWN ANY SERVICE WHEN THEY DON’T SPEAK TO ME??? Amazing how they don’t have a record of me refusing it, just a note “in the system”. It’s not noted anywhere else - again on the invoice (as is customary), or on any other document. I’m not dumb enough to not replace my brakes when needed - it’s literally one of the reasons why I did purchase the preventative maintenance program and take the car in on a regular basis. And an update on the Hyundai corporate interaction - after we caught them lying and not telling us about the brakes, they now are saying the repair occurred too far after the service. What baloney. There is nothing in our service agreement that has that noted. They appear to be trying to find any excuse not to stand behind their work.

I tried multiple times to give them benefit of the doubt, to reach out to them, emails, calls, etc. To no avail. And then to avoid me, only later to accuse me of lying, is beyond the pale.

Avoid. All costs. They used to be far better. Sad. I have a feeling it’s a few bad apples in service, but that’s all it takes.

I’d love for someone to actually reach out to me to address this, but I doubt it, given how many chances I’ve given them in the last few months.

We took our car to the dealer in Marietta after this debacle and it’s literally been night and day. Refreshing.

BC
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Brian C.
Atlanta, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/04/2023
0
Catégorie : Service
These guys are gouging their customers
Their Parts and Service used to be reasonably priced. Our last two experiences have been anything but. They asked $820 for a replacement Hyundai Keyless Remote, found a local locksmith that provided exactly the same part for $250. Went back one time since, same experience, their service dept charges around 50% more than their parts dept, for the identical SKU. Hyundai's are supposed the be reasonable to maintain. When I called to discuss the issue, none of my calls were returned, I left 5 messages for my service agent (Joe) and one for the manager.

The management team should be ashamed of themselves

NA
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Nancy A.
Decatur, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Jim Ellis Hyundai Review
Bought our 2012 Equus Dec, 2011.and have loved it, it has had its problems but the service is been the best! Much respect shown and pride in their work. Hopefully I will be driving it for many years to come!
QUINCY M. de Jim Ellis Hyundai a répondu le 04/18/2022 05:29 AM

Thank you for your positive feedback. We look forward to seeing you again!!


RD
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Ravi D.
Atlanta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Myreon was extremely helpful and kept me updated throughout the service process
QUINCY M. de Jim Ellis Hyundai a répondu le 04/15/2022 01:04 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 


AM
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Autumn M.
Atlanta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service!
Myreon was amazing! He was super informative and helpful! During our visit, he was funny and very insightful about my car. I will be back !
QUINCY M. de Jim Ellis Hyundai a répondu le 04/15/2022 01:04 PM

Thank you for your positive feedback. We look forward to seeing you again!!

 


PH
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Pamela H.
Snellville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service
Done
Danon H., GENESIS EXPERIENCE MANAGER de Jim Ellis Hyundai a répondu le 04/05/2022 02:29 AM

Pamela,

The fact that you are reading this message indicates that you have completed our Questionnaire about my personal service with you and your family, and that I owe you a debt of thanks.

We are very appreciative of the time you have taken to assist in our analysis, and commit to utilizing the information gained to contemplate and implement worthwhile improvements.  We will share these results with your Certified technician , whom we also thank for their generous participation.

Once again, we are extremely grateful for your contributing your valuable time, your honest information, and your thoughtful suggestions.

Danon Henton
Genesis Experience Manager
Certified Hyundai Consultant
Jim Ellis Hyundai  
Genesis of Atlanta

5785 Peachtree Industrial Blvd

Atlanta,Georgia 30341

Direct 770-234-8128

Fax 770-502-7653

DANONH@JIMELLIS.COM

CE
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Candice E.
Tucker, GA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/04/2022
0
Catégorie : Service
#NeverAgain!
Jim Ellis Hyundai's customer service after sale was the worst service I've ever experienced since I had a Hyandai vehicle....not to mentioned unprofessional. Do yourself a favor or go somewhere else if you need your car serviced.

It took almost 6 weeks for my car to be serviced and many of the workers that I dealt with seemed to have an "I don't care" attitude. From the outside in, this dealership seemed more about the money than truly caring about the well being of its customers. I found myself doing a majority of the leg work when it came to contacting corporate when needed. There seems to be a great deal of disconnect between corporate and the dealer which isn't a good look....smh!

What I experienced within the last mth has completely turned me off from wanting to purchase another Hyandai! I've dealt with various Hyandai dealers over the years but this experience was by far the worse and truly lacked professionism.

#NeverAgain!
COLLIN M. de Jim Ellis Hyundai a répondu le 04/05/2022 04:32 AM

Hello,

We appreciate your feed back from your most recent service experience. You service advisor will contact you directly to resolve your concerns.

Thank you for your business


RT
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Richard T.
Atlanta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Battery/Starter failed
Stop
COLLIN M. de Jim Ellis Hyundai a répondu le 04/01/2022 06:28 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employés avec lesquels vous avez travaillé

SW
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Sharon W.
Stone Mountain, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Engine light assessment
Found and a solved the problem and explained the information throughly
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 10:59 AM

 
Thank you for your positive feedback. We look forward to seeing you again!!

 


IM
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Isaah M.
Norcross, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
5stars!
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 09:48 AM

Thank you for your positive feedback. We look forward to seeing you again!!


AE
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April E.
Hampton, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Review of Jay Jones and Jom Ellis Hyndai
I haf an exceptional experience with Jom Ellis Hyndai in Camblee Tucker. My service representative was a gentleman named Jay Jones. He was extremely helpful, knowledgeable, patient and dependable. I had bad experiences at other dealerships but this one was 5 stream grade A material. Jay heard my concerns and took them on as his own to see to it that I was able to get my vehicle back safe. The only promise he made was that he would do his best to assist me in 5he process, and try to make it a more pleasant experience than what I had in times past. He did just that and I have already told some people about this Hyndai location for purchases ad well as any services needed. Thank you Hyndai, and Jay Jones for a wonderful experience. My car is backup and running on the road and I pray that it stays that way.
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 04:23 AM

Thank you for your positive feedback. We look forward to seeing you again!!

Employés avec lesquels vous avez travaillé

Client vérifié
Lithonia, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Wonderful service and friendly, knowledgeable staff
I was highly please with the overall service of my vehicle. The staff was knowledgeable, professional and friendly. I highly recommend Jim Ellis Hyundai.
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 04:23 AM

Thank you for your positive feedback. We look forward to seeing you again!!


FK
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Felicia K.
Atlanta, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Quality Customer Service
All staff I encountered were professional and knowledgeable. As long as I have my vehicle, Jim Ellis is the only place that can earn my business!
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 04:22 AM

Thank you for your positive feedback. We look forward to seeing you again!!


KW
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Kevin W.
Loganville, GA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Fantastic service
The level of service I received from Mr. Taylor, the service manager and the other advisers on Saturday was superb. Even though my vehicle started out at another dealership you guys did not hesitate to provide me with A1 service. I Cannot forget about the excellent work that the shop Foreman performed on my wife's vehicle. After The warranty work was completed we went ahead and moved forward with the 75000 mile service , 4 tires and an alignment. We want to keep doing business at Your facility. We'll never go back to Potamkin Hyundai.
COLLIN M. de Jim Ellis Hyundai a répondu le 03/30/2022 04:22 AM

Thank you for your positive feedback. We look forward to seeing you again!!

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