My auto was towed to Jeff's Transmission. I wasn't comfortable with the estimate given. I asked if senior citizens discounts were offered. The representative said he would check and call me back. I didn't receive a call back. I called the next day to follow up on the estimate. I was told "We have already started working on your car". I did not give consent. I was waiting on the price. I was told that when I gave my birth date, I gave my consent. That was not a consent. A consent is a yes, I agree or no, I don't agree. Since they had already started, I had no choice but to let them complete the job. The price I was given at that time was $2,400 if I paid cash. I stopped by the shop after 2 weeks to follow up on the progress. My automobile was not in the garage, it was in the parking lot with the wires exposed. I was told the repair was taking longer than expected because they were really busy. Does that mean they stopped working on my auto to complete working on others? I did a test drive at the time of pick-up, and the airbag light was on. That was not on before. The response I received for that inquiry was "I didn't have anything to do with it". I was given 3 different prices when preparing to pay starting at $3,380.65 although my quote was $2,400. Has any other senior had this type of experience or taken the auto in for one problem and come out with another?
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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