Jack Giambalvo Hyundai is located in beautiful York, PA. We proudly serve York, Lancaster, Harrisburg, and Baltimore, MD. Our factory certified technicians are here to help with all of your vehicle service needs, from basic oil changes to major repairs. Call or email us to set up an appointment today, or visit our website and make your Jack Giambalvo Hyundai is located in beautiful York, PA. We proudly serve York, Lancaster, Harrisburg, and Baltimore, MD. Our factory certified technicians are here to help with all of your vehicle service needs, from basic oil changes to major repairs. Call or email us to set up an appointment today, or visit our website and make your appointment online! ...more
That being said, I was called by my adviser, stating I was missing a wheel lock from my vehicle and wanted to know if I wanted to purchase some, I was surprised because, if my vehicle's history was reviewed, they would have seen our vehicle only has been serviced there, just a slight oversight. I depend on my multipoint inspection and monitor it closely and never was it stated on my previous inspections. My wife drives this vehicle and would not know what a wheel lock is, she just drives and brings it in for service. This is by no way to bash the hardworking service individuals that deals with the public every day, but a company that wants to remain viable and a leader in the market. Most companies spend thousands of dollars of their advertising budget to obtain new customer, but invest little to nothing to keep existing customer, strong need for relationship building. This starts as soon as your customer's walk through the door. I will challenge the Service Director to sit in his own customer waiting area for 10 minutes and observe his service customer's, there reaction, the inner action between advisers and customers, the impatience of customers> My time waiting was very good. I was expecting a different response form service department as to my missing wheel lock concern by at least giving myself the benefit of the doubt and replacing the locks, but it has been between service and something happened, I am very reasonable. But to remain a viable organization, you must start, sustain, and remain at the for front of customer service, when your remaining customer come in for service, that is what you should be servicing, your customer, through the maintenance and repairs of vehicles. I wish you luck in your fixed operations.