Jack Giambalvo Hyundai is located in beautiful York, PA. We proudly serve York, Lancaster, Harrisburg, and Baltimore, MD. Our factory certified technicians are here to help with all of your vehicle service needs, from basic oil changes to major repairs. Call or email us to set up an appointment today, or visit our website and make your Jack Giambalvo Hyundai is located in beautiful York, PA. We proudly serve York, Lancaster, Harrisburg, and Baltimore, MD. Our factory certified technicians are here to help with all of your vehicle service needs, from basic oil changes to major repairs. Call or email us to set up an appointment today, or visit our website and make your appointment online! ...more
My Nissan Cube was there for around 45 days for some body repair work ($4.5K job). Timelines were pushed multiple times & communication was very poor. We were told multiple times we would receive a call by a certain date/time to hear nothing, sometimes for a few more days, even when leaving multiple voicemails and expressing being frustrated that they were not communicating with us.
The vehicle was supposed to be done the week ending 7/25 – there was a part they thought they were able to reuse but were not (so, their error...) that they had to order and wait to arrive the following week. We understand mistakes happen, and we were told it should be done by the end of the week ending 8/1, then after not receiveing any callback for days were told it may not be until the following Tuesday (8/5). This required us to pay for a rental car for an extra ~2 weeks due to their errors.
A rental vehicle was needed for this whole time. It was frustrating to have additional costs incurred when the vehicle could have been finished much sooner, not to mention the frustration towards the logistics of the rental the communication issues caused as well.
We had to stop in person multiple times to receive updates when we were not called when we were told we would be. The last time I stopped in in person, Billy informed me that the “scheduled” cars were priority which is why my work kept being pushed back – I have a suggestion - it may be good to put vehicles on the schedule to actually meet timelines mentioned to customers who are still spending THOUSANDS with your business, especially when this delay is causing them additional expenses on a rental vehicle and you KNOW the vehicle is there and needs to be done and it has been there for 45 days.
Billy also mentioned that it “didn't motivate the guys to work on my car faster when he has to keep checking on it for us and that it bothers them”, implying that their staff will purposefully not work on cars when they are being checked on and intentionally inconvenie said customer out of spite. This is an INCREDIBLY unprofessional thing to say and serves no purpose other than trying to make me stop stopping in, when I am only stopping in because they are not calling us for DAYS.
The work on the vehicle was paid for on 8/1, before it was ready – we advised Billy, LJ and Troy multiple times that we would be coming in to pay out of pocket that day towards end of business and that the person paying would need to drive 1.5 hours to the shop as he was currently staying out of state. When arriving to pay, the front desk said they “couldn't do customer pay today”, even after we already called in and said we were paying today, the payment methods, and that it would take 1.5 hrs to get there to pay. Magically, she was able to process this for us somehow after saying they could not after she went into the back.
When I was driving my car on the highway today, I discovered my horn was not working. I almost had someone merge directly into me & tried to alert them. I could have been seriously hurt or had my car totalled again due to their negligence. I called to talk to Billy, and he said the horn was fine when it was dropped off. I asked if it was honked to check and he said no – they “can't honk every horn that comes in”. I then asked how they knew it was working when it was dropped off if it wasn't checked? That makes ZERO sense to me. Making mistakes like this can literally KILL PEOPLE, guys.
If you folks would like this review revised, you can reach out to talk about a partial refund that will be used towards the additional rental costs we had to incur – other than that, this will not be revised or pulled down in any other manner – just a verbal apology will not suffice.