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SureCritic / Jack Carroll's Skagit Hyundai
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Jack Carroll's Skagit Hyundai

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(49 Avis)
88
Écrire un avis
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Détails du score

5 stars
83%
4 stars
15%
3 stars
<1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
Avis original
Évaluation globale 3,9/5Évaluation globale 3,9/5Évaluation globale 3,9/5Évaluation globale 3,9/5Évaluation globale 3,9/5
18
Total des ReScores™
4,9
Moyenne de ReScore™
88
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(360) 757-7057
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure du Pacifique (É.-U. et Canada)
1313 Goldenrod Road Burlington, WA 98233
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Département des ventes' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(49 Avis)
Écrire un avis
Avis récents
BE
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Brandon E.
Tacoma, WA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2022
client vérifiéVérifié Client
10
Catégorie : Sales
The best
Everyone was great, friendly, and helpful. Best experience of buying a car.
Client vérifié
Mount Vernon, WA
2022 Hyundai Santa Cruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/02/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Best Personal Truck on the Road
They stayed to their word (verbal contract) Delivered the hard to get Santa Cruz Pickup (it's beautiful) at the price and features agreed to - no back sliding or change ups - no surprises.
KB
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Kevin B.
Dupont, WA
2022 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2022
client vérifiéVérifié Client
10
Catégorie : Sales
Phenomenal Customer Service
My wife and I visited Skagit and our experience was quick and easy. We called ahead and knew the vehicle we wanted, we already had financing, so all we needed was a good trade in price and good customer service. Our sales rep had the vehicle we were interested in prepped and ready when we got there. He knew the vehicle inside/out and tailored his sales pitch to our family which was a nice touch. In the end we wanted a good trade in price and they gave us what we asked for...knowing what the car was worth. They weren't pushy at all and it was a very easy, painless, and enjoyable car buying experience.
EW
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Edward W.
Seattle, WA
2022 Hyundai Santa Cruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Exceptional Customer Service
Ian Burns was by far one of the nicest, well informed, up front, and communicative car dealers I've ever worked with. It was very refreshing to feel like he really cared about my experience and with being happy with the purchase I was making. I had a LOT of questions ahead of time by e-mail and he never failed to respond quickly and with all the details I needed. Bottom line, if you are looking for a Hyundai, I can't recommend enough taking the little bit of extra time to drive up to Burlington and work with Ian.
Client vérifié
Camano Island, WA
2022 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
client vérifiéVérifié Client
10
Catégorie : Sales
New Car Purchase
Excellent buying experience with Ian Burns. Transparent, honest, no messing around. Highly recommend.
BV
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Barbara V.
Everett, WA
2022 Hyundai Elantra
ReScore Avis™
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/14/2021
client vérifiéVérifié Client
Catégorie : Sales
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/12/2021
7
Catégorie : Sales
Finance department needs some work !
Was told that I would not have to wait to review sales and get accepted. After a half hour I was invited into his office.The finance man keep shuffling papers, didn't seem to know what he was doing. He kept pushing for an additional package on top of the original loan. Kept telling him was not interested , her kept pushing. We pushed back. Came in with $11,00 and at first he was not interested in accepting it. He wanted us to go get a check and then come back. My daughter and I were very close to walking out of this purchase.

John out salesman was extremely good. I feel we went beyond helpful. He was very [patient and explain everything .
Kerry V P. de Jack Carroll's Skagit Hyundai a répondu le 12/13/2021 10:20 AM

Hi, Barbara. I'd like to apologize for the experience you had during your visit to our store. I'd also like to thank you for letting us know. Without people filling out these surveys, we'd never know what areas we'd need to improve in. I hope that you're loving your new Elantra, and if you have any questions be sure to reach back out to us. 


-Kerry Phelps III
eCommerce Director

Kerry V P. de Jack Carroll's Skagit Hyundai a répondu le 12/13/2021 02:24 PM

Hi, again Barbara. Thank you for speaking wiht David, and allowing him to address your concerns. Have a great day, and thank you again for letting us help you with your vehicle purchase!

Client vérifié
Mount Vernon, WA
2022 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great first time car buying
The staff at Jack Carroll’s Hyundai we’re all very kind and knew how to make my first time getting a car easy and simple. I never felt pressured into anything and they were knowledgeable about their cars, which sell themselves. Overall I would highly recommend them to anyone and would definitely come back!
MC
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Mary C.
Camano Island, WA
2022 Hyundai Kona
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/12/2021
client vérifiéVérifié Client
9
Catégorie : Sales
A Pleasant Buying Experience
Jack Carroll’s Skagit Hyundai provided a very pleasant car-buying experience. They had a better selection of both new and used vehicles than most dealerships do post COVID. My salesperson, David Berry, was very professional and accommodating to my indecision and physical limitations.

I initially wanted a used car, but after seeing the options and prices of available used vehicles at several dealers, I bought a new Hyundai Kona from David Berry at Jack Carroll’s Hyundai.

I would recommend them without reservation to anyone looking for a new or used car.
LL
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Lucas L.
Sedro Woolley, WA
2022 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Exceptional dealership
They make the process as easy and painless as one could hope for
SW
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Shane W.
Everson, WA
2022 Hyundai Santa Fe Hev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2021
client vérifiéVérifié Client
10
Catégorie : Sales
Great help to find the car I was looking for
They did a good job of informing me of all the options for Sante Fe trim level I wanted and were able to track one down and receive it in 3 days. Ian was great and informative and relaxed in everything we did.
SK
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Shenouda K.
Poulsbo, WA
2022 Hyundai Palisade
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/08/2021
client vérifiéVérifié Client
7
Catégorie : Sales
Cleanliness and detailing
1-car tires wasn’t checked ( I have noticed shaking while test driving and was told cause the car sits in the lot and the tires gets some flat spots ) I have asked again while waiting for finance department to make sure that the service department takes a look at the tires and inspect the car but that didn’t happen. The car still shaking and now I have to find time to take in.
Definitely not happy about that experience
2-Residual sticker glue wasn’t cleaned , car wasn’t fully cleaned from the exterior
ED
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Evelyn D.
Bellingham, WA
2022 Hyundai Kona Ev
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2021
client vérifiéVérifié Client
9
Catégorie : Sales
Straightforward, knowledgeable, and no BS
Straightforward and no BS. The staff at Jack Carolall’s was friendly and our salesman Mr. Burns was very knowledgeable about the Kona EV. No sales pressure. Told us the price, no mark ups, did not try to sale us add on’s. We left the dealership to consider the purchase overnight. Called to say yes. The vehicle was ready when we arrived. Mr. Burns went over all the technology in the vehicle and provided a hands-on primer of the operation of the car. I think this is important before one drives it off the lot. Cars now have a lot of tech in them. The transaction was very smooth and timely.
without any hassles.
Client vérifié
Burlington, WA
2021 Hyundai Santa Fe
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2021
client vérifiéVérifié Client
Catégorie : Sales
2021 Hyundai Santa Fe purchase
Our salesman, John, was the best. Probably the most pleasant vehicle purchase we’ve had due to his friendly, professional, easygoing style. Knowledgeable but not pushy and excellent follow up.
Recommandé
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/04/2021
Catégorie : Sales
Good car buying experience
Overall we were very happy with our recent car buying experience. No pressure salesperson but happy to answer questions and made himself available without hovering as we looked.
Recommandé
Kerry V P. de Jack Carroll's Skagit Hyundai a répondu le 08/13/2021 02:15 PM

Thank you for taking our call to discuss your recent visit, and allowing us to address your concerns. I'm going to send a follow up survey after this email. If you have any questions, fell free to reach out. We hope you're loving your new Santa Fe!

EH
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Elizabeth H.
Anacortes, WA
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2021
client vérifiéVérifié Client
Catégorie : Sales
Best Dealer and Service AROUND
Just bought my 2022 Tucson from Jack Carroll. If you shop there ask for John, this young man is Amazing. Then return for every inch of your service...Hayden and Dustin will take care of you!
Recommandé
ND
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Nathaniel D.
Coupeville, WA
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2021
client vérifiéVérifié Client
Catégorie : Sales
Never go elsewhere.
Easiest dealership to deal with. Not pushy , understands your needs and willing to spend the time to help you get what you are looking for.
Recommandé
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