Brought it in for a P2122. They ran diagnostic believed it to be a corroded ground. I approved the repair and they returned the vehicle. Exactly one week after pick up the code popped and my car ended “limp mode” again.
I reached out to Dan and his team to update them on the repair and to schedule a time to have it looked at. Upon dropping it off I was surprised to find they want an additional 300 diagnostic fee to look at it again. For the same issue, a week later. Claiming their time is what I pay for. But I paid to have my car fixed. Which didn’t happen. Now I’m out the 300 for the initial diagnostic plus their “attempted repair” for lack of better term to be in the same situation when my car breaks down.
Per the owner Dan. A diagnostic fee is paid for “one troubleshooting attempt” it doesn’t seem to matter if they hit their mark at all.
Save your money find a better shop or if you can afford multiple 300 diagnostic fees just see your local dealer.
I’ve spoken to half a dozen independent shops since this interaction none of which said they’d charge an additional diagnostic if they failed to identify the issue
JB
Jana B.
Saratoga Springs, UT
11/20/2023
10
Excellent service, attention to details.
Integrity First Automotive is my favorite auto repair service shop. Their attention to details, communication through the process of repairs and friendly staff and service, has always made my experience with them pleasant and exceeds professionalism. I highly recommend Integrity First Automotive.
JC
Jackie C.
Salt Lake City, UT
11/20/2023
10
Wiring mess
Brought my BMW wagon in as it was having serious wiring issues running through the hatch. They were able to diagnose and repair the issue quickly. Very appreciative.
JT
John T.
Saratoga Springs, UT
11/20/2023
10
Love this place!
They have been taking care of all of my vehicles for over 5 years now and have never missed a beat!
Highly recommend them for any Euro car!
AB
Alison B.
Salt Lake City, UT
08/18/2023
10
Highly recommend!! Best place in Utah!!!
Love this place!! They are super honest and always polite. They definitely know their stuff!! Highly recommend!!!
DK
Dan K.
Draper, UT
03/27/2023
0
Beware new management
Worst experience at a business I've ever had they quoted me six times what it actually cost to be fixed
TD
Tony D.
Saratoga Springs, UT
05/22/2019
THE BEST - Live up to their name
THE BEST - Live up to their name. I bring my Jag and my wife's BMW here, and only here. They are much better than the dealers: they are faster, and even a little cheaper. They know the cars better too! Amazing service, great mechanics, and fair prices, highly recommend!
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Jaguar F-Pace
Misdiagnosed
Additional costs
Brought it in for a P2122. They ran diagnostic believed it to be a corroded ground. I approved the repair and they returned the vehicle. Exactly one week after pick up the code popped and my car ended “limp mode” again.
I reached out to Dan and his team to update them on the repair and to schedule a time to have it looked at. Upon dropping it off I was surprised to find they want an additional 300 diagnostic fee to look at it again. For the same issue, a week later. Claiming their time is what I pay for. But I paid to have my car fixed. Which didn’t happen. Now I’m out the 300 for the initial diagnostic plus their “attempted repair” for lack of better term to be in the same situation when my car breaks down.
Per the owner Dan. A diagnostic fee is paid for “one troubleshooting attempt” it doesn’t seem to matter if they hit their mark at all.
Save your money find a better shop or if you can afford multiple 300 diagnostic fees just see your local dealer.
I’ve spoken to half a dozen independent shops since this interaction none of which said they’d charge an additional diagnostic if they failed to identify the issue