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Import Auto Specialists

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(216 Avis)
84

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
84
Score NPS ®

Détails de l'entreprise

À propos

Import Auto Specialists in San Diego offers a 3 year/36,000 mile parts and labor warranty on most repairs. We also have a 3 Year/36,000 Mile NAPA AutoCare Peace of Mind Warranty on parts and labor. To make your experience with us even better, when you bring your vehicle in for any major service or repair, you’ll drive away with a vehicle Import Auto Specialists in San Diego offers a 3 year/36,000 mile parts and labor warranty on most repairs. We also have a 3 Year/36,000 Mile NAPA AutoCare Peace of Mind Warranty on parts and labor. To make your experience with us even better, when you bring your vehicle in for any major service or repair, you’ll drive away with a vehicle that has received a complimentary full-service car wash! When you are ready for top-quality auto care, give us a call at 858-576-7186, or schedule an appointment today. ...more

Catégories
Réparation automobile européenne, Entretien de la voiture, Réparation automobile
Contact
(858) 576-7186

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
7171-B Ronson Rd San Diego, CA 92111-1439
Import Auto Specialists' Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(216 Avis)

Client vérifié
San Carlos, CA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/03/2026
client vérifiéVérifié Client
1
Sales isn’t looking out for the customer
Hi I’ve dealt with Bill several times and find this shop very frustrating bc it’s obvious you are looking to sell services as the first priority vs what the customer actually needs. You recommend everything without parsing out what is important treating everything as equal and leaving the research and homework up to the customer. I have to take the car to another shop to get the truth about what I really need to do now. Sorry just facts. I suggest changing the strategy around to something less salesy.
Brian K. de Import Auto Specialists a répondu le 02/19/2026 03:03 PM

Thank you for the feedback — we truly appreciate you taking the time to share your experience. Our goal is never to be “salesy,” but to be as transparent and thorough as possible. Every vehicle receives a detailed 40+ point digital inspection that includes photos, videos, and clear notes. We organize findings into categories by urgency so customers can easily understand what needs attention now vs. what can wait.

Preventive maintenance items are intentionally placed in the non-urgent category to help customers make informed decisions at their own pace. We always want our clients to feel educated, not pressured.

We’re sorry to hear that your experience felt frustrating, and we genuinely value the opportunity to improve. If you’re open to it, we’d be happy to review your inspection together and answer any questions.

Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.