Import Auto Specialists in San Diego offers a 3 year/36,000 mile parts and labor warranty on most repairs. We also have a 3 Year/36,000 Mile NAPA AutoCare Peace of Mind Warranty on parts and labor. To make your experience with us even better, when you bring your vehicle in for any major service or repair, you’ll drive away with a vehicle Import Auto Specialists in San Diego offers a 3 year/36,000 mile parts and labor warranty on most repairs. We also have a 3 Year/36,000 Mile NAPA AutoCare Peace of Mind Warranty on parts and labor. To make your experience with us even better, when you bring your vehicle in for any major service or repair, you’ll drive away with a vehicle that has received a complimentary full-service car wash! When you are ready for top-quality auto care, give us a call at 858-576-7186, or schedule an appointment today. ...more
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This place has been beyond frustrating to deal with. They started really good, but I don't know if the staff changed or what but last 3-4 visits have not been good.
1) I brought my car in for a dash light notification of a faulty taillight, and they told me I needed an oil change even though I wasn't due for like 2,500 more miles. They always have something to upsell me on. At one point they even recommended a service to me that had just been done at my last visit WITH THEM.
2) the faulty taillight turned into 3 or 4 visits before they actually got it right (fingers crossed). Visit 1 they replaced the burnt-out bulb and upsold me to replace all the bulbs. Made sense. Dash light came on again. Visit 2, they tell me they put in the wrong type of bulb last time. They install "correct" bulb type. Dash comes on. Visit 3 they tell me it isn't a bulb issue and the whole taillight needs to be replaced. So, I do it. Dash comes on AGAIN! Since I needed an oil change anyways this time, I asked them to look at the taillight again. This was the most recent visit that turned me completely off them.
3) what started as an oil change and taillight inspection turned into $1,000 worth of work. When I picked my car up, I started to hear a noise coming from under my car. I was already almost home so I pulled over and discovered a piece of the car was dragging on the ground because they didn't bother to reattach it properly. I immediately reached out and told them i didnt feel safe or comfortable driving it back to the shop. They ended up towing it back to the shop the next day (now 2 days without my car) becuase they guy that was supposed to come to me to fix it called out sick. When they returned it, they expressed they were sorry and admitted the guy that worked on my car shouldnt return to their shop. They said they definitely owe me for the error and inconvenience which i appreciated. They offered to pay for my next oil change. When i requested they instead refund the cost of the oil change i just had, (same amount of money for them whether today or next visit) they had the audacity to say the issue was resolved because they paid for the tow truck, fixed their mistake and returned it back to me. What a joke. You mean the tow truck that only needed to be paid for because you made a lazy error?? I've given this place more than enough money and time and they still can't get such simple tasks right. They are obviously careless and supposed to be experts with luxury German cars. I wouldn't trust them to change a light bulb...oh wait. That also took 4 visits. Best part, they told me the "brand new" taillight had a burnt-out bulb again.
Overall bad business, bad customer service, no loyalty. don't follow through with making it right.
TL; DR: It is hard to find a trustworthy mechanic as a woman. I've had multiple frustrating experiences with Import Auto Specialists. They have made multiple mistakes including 4 visits for fixing a simple taillight issue and, leaving a part hanging and dragging under my car. Despite admitting fault to not properly attaching the piece under my car, they showed carelessness and lack of customer service to make it right. Overall, poor customer service and no loyalty when they are at fault--definitely wouldn't recommend them anymore.