Hyundai of Seattle's factory certified service team is trained to ensure your Hyundai runs well for the road ahead. Call us today to schedule a visit. Hyundai of Seattle's factory certified service team is trained to ensure your Hyundai runs well for the road ahead. Call us today to schedule a visit.
I had my car towed in on February 24th after damaging an axle, and what followed was over three weeks of delays, confusion, and very little communication. I consistently had to call in myself just to get updates, and even then, the information I received often didn’t match what my insurance company was telling me. What I was initially told was an “insurance delay” turned out to be a delay in the dealership even submitting the estimate.
Days—and sometimes nearly a full week—would go by with no updates at all. I was told parts would arrive around March 12th, but that date passed without any communication, and I only found out about delays after reaching out again.
I also asked about a loaner vehicle early on and was told none were available, and that I couldn’t get one from another dealership. Since my car was in the shop for over three weeks, this made things extremely difficult. What really stood out to me was that when I finally picked up my car, I overheard another customer being offered a loaner, which was frustrating given I had specifically asked and gone without one the entire time.
I tried to escalate the situation by asking to speak with a manager and never received a callback. Eventually, I did get a text update from my adjuster, which I appreciated, but overall the communication felt inconsistent and reactive instead of proactive.
I also contacted Hyundai customer support. While they were polite, nothing meaningful came from it. I was initially told I might not have to make a car payment while my car was in the shop, but later was told I was still fully responsible for it.
To be fair, the repair itself seems fine and the car is running well now, aside from a couple of recalls that couldn’t be completed due to backordered parts. But that doesn’t make up for being without my car for over three weeks with little to no communication and no support.
I understand that delays can happen, but the lack of communication, follow-through, and basic customer care was honestly frustrating from start to finish. Based on this experience, I would not return to this dealership, and I would strongly caution others to think carefully before servicing a vehicle here—or even when considering a brand like Hyundai.